Unable to pay invoice and unable to create support request, any solution Microsoft?

Stanko Opacic 1

So I have 2 unpaid invoices in Azure portal. Now I've realized that my payment is invalid and I've updated it with new one. Once I've tried to pay past invoices with new payment method I've got "you can't pay this invoice in the portal. Please contact Azure support for assistance". I've created a request several days ago and didn't got any usefull information from MS. Today I've decided to raise additional request on this topic and all of a sudden I can't contact support anymore and seems my subscription has been deleted. Most annoying thing of all is that I can't use portal and I wanted to settle my debt.
If anyone had this kind of EXP, help would mean a lot since microsoft seems unintrested for it.

SadiqhAhmed-MSFT 48,251 Reputation points Microsoft Employee

2022-08-24T05:04:30.067+00:00

@Stanko Opacic Apologies for the inconvenience this must have caused!

Could you please share the support request # with us?
Lelethu Shayi 0 Reputation points

2023-10-10T10:08:41.02+00:00

I'm experiencing the same issue this side. Can anyone help?
SadiqhAhmed-MSFT 48,251 Reputation points Microsoft Employee

2023-10-11T07:20:26.15+00:00

@Lelethu Shayi Did you try reaching out to Azure billing support?

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/
Idris Malik 0 Reputation points

2024-02-09T12:16:58.36+00:00

Hello, I'm in a similar position, except I can no longer login as my login details has become 'Personal' and the portal is asking for 'Work/School' login. I want to pay my invoice and ready to, however I cannot login to the admin center to do so. Tried several phone numbers but no one answers. Please help.
SadiqhAhmed-MSFT 48,251 Reputation points Microsoft Employee

2024-02-12T14:27:54.9866667+00:00

@Idris Malik Did you reach out to Azure Global Customer Server - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 ? They will help you create a support request.
Idris Malik 0 Reputation points

2024-02-12T14:46:01.5+00:00

Yes I did no success or response
SadiqhAhmed-MSFT 48,251 Reputation points Microsoft Employee

2024-02-16T20:38:23.8133333+00:00

@Idris Malik Try Azure Sales team - https://azure.microsoft.com/en-us/contact see if they can help creating isse.
Idris Malik 0 Reputation points

2024-02-27T20:38:57.6366667+00:00

Hi, I attempted this and no help. I just want to pay this invoice and have this closed. The automated system prevents me from logging in using my personal email address which was mistakenly used to create the account in the first place. Please can you help?

1 answer

Luca Lionetti 3,221 Reputation points

2024-02-27T22:28:41.5933333+00:00

Hi, Welcome to Microsoft Q&A community forum! Try contacting Azure support at x/twitter https://twitter.com/AzureSupport

@AzureSupport Hope this helps Cheers Luca Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Unable to pay invoice and unable to create support request, any solution Microsoft?

1 answer

Your answer