How to Reset Forgot Windows 10 Pro Hello PIN

Osama Mansoor 86 Reputation points
2022-08-24T11:04:06.08+00:00

Hi,

I have a domain joined the system and I set Windows Hello PIN sign-in option but I forgot my pin and am unable to find my current PIN when it's clicking on change (Screen-Shot Attached). Also, i am unable to find "forgot option" near Windows Hello PIN.

Also i am unable to change PIN from login screen when i click on forgot PIN the next screen it to Provide my domain id password when i press and enter the next screen is back to Windows Login Screen before ALT+CTRL+DEL onces

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Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,753 questions
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  1. Karlie Weng 14,031 Reputation points Microsoft Vendor
    2022-08-30T07:06:34.803+00:00

    Hello @Osama Mansoor

    Before we troubleshoot, we would like to know how did you deploy windows hello for your domain account ? Are you using Windows Hello for Business?
    You may have a look at this article: Can't configure a PIN when Convenience PIN and Hello for Business policies are enabled

    Best Regards
    Karlie

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  2. Andrew Blumhardt 9,491 Reputation points Microsoft Employee
    2022-08-30T16:36:41.307+00:00

    I ran into this recently. Locked my system, forgot my pin, and domain logon was not working. Your best bet is to remember your pin. I sat down and carefully listed down all of my possible pins. I had to reset bitlocker a few times. I was able to find my pin with a little friendly brute force. Depending on your organization requirements, it may be the last option before a reimage.

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