Hello,
Welcome to Microsoft Q&A.
Your issue that might be related to ble devicer and I'm afraid is not suitable to discuss in the Forum. It is not allowed for us to tell you about our the email or address and we also won't ask you for private information. For your scenario, I suggest that you might need to open a support ticket for this. Please contact our paid phone support at MS Support. You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows 10 Universal App Dev -> Devices and Sensors Development-> Bluetooth API in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.
Thank you!