I cannot link a certification profile to my Microsoft account

Dumitru Martea 1 Reputation point

I am trying to reschedule an appointed Microsoft exam that I have with Person VUE - AZ500.
Previously my certification personal profile was a separate Microsoft platform, and now I see it has been integrated with Microsoft Learn.
Now when I try to access the link: https://aka.ms/examreschedule to reschedule my exam, it loads Microsoft Learn account and asks me to link my Certification Profile. However when I try to do that, it does not work, it loads the initial page of Microsoft learn every time without results.

I have the exam in 2 days on the 26th of August, and I was not aware of these issues with platforms, so I might loose my free reschedule exam opportunity.

Please urgently help me!

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  1. Dave Patrick 390.5K Reputation points MVP

    Microsoft Certification Program is supported on their own forums. You can request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
    Merge and transfer certification profiles
    Certification Profile/MCID Assistance
    Certification Profile/Account Linking

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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