How to avoid Teams call dropping

Question

Hello

We have a user who is experiencing teams call dropping.

I would like to know if there is any recommendations on changes that could need to be made to the user's network to avoid call drops. (ie: Ports to open, etc).

Answer 1

Hi @IBN

Please see the following for network optimization and ports:

Skype for Business Online and Microsoft Teams

https://learn.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide#skype-for-business-online-and-microsoft-teams

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