outlook is trying to retrieve data from the microsoft exchange server - exchange 2016/outlook 2016

Question

outlook is trying to retrieve data from the microsoft exchange server - exchange 2016/outlook 2016

xhope 221

dear experts,

we are upgrading our Exchange server from 2010 to 2016. Currently, two Exchange 2016 are installed, mailflow, OWA, autodiscover are working as expected. However, users whoes mailboxes are migrated to Exchange 2016 with Outlook 2016 in online mode are receiving following message "outlook is trying to retrieve data from the microsoft" from time to time and outlook get stuck.

do you have any idea about how to troubleshooting the issue?

Joyce Shen - MSFT 16,701 Reputation points

2022-09-07T07:18:27.607+00:00

Hi @xhope

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Joyce Shen - MSFT 16,701 Reputation points

2022-09-07T07:18:27.607+00:00

Hi @xhope

I am writing to see how everything is going on with this thread. If you still have further concern on this, please feel free to let us know.

If an Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

Joyce Shen - MSFT 16,701

Hi @xhope

What about switching your outlook to cached mode then check if any difference? You could also try recreating the outlook profile for users migrated to Exchange 2016

I also see such issue was caused by incorrect DNS or virtual directory configuration, in a coexistence environment, make sure your have correctly configured them like below:

And DNS:

Please also take a reference at the link here:
https://support.intermedia.com/app/articles/detail/a_id/25189/~/outlook%3A-improving-performance
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If an Answer is helpful, please click "Accept Answer" and upvote it.

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xhope 221 Reputation points

2022-08-26T03:40:36.327+00:00
thanks for the detailed respoding. Here is more info:

due to low disk on virtual clients, cache mode is not an option though it may provide better user expierence

DNS and virtual directory configuration are correct. We have no trouble when configurating a new profile and all the connection are connecting to the Exchange 2015 new servers.

I just wondering what the client is doing when it shows "outlook is trying to retrieve data from the microsoft exchange server" and how to troubleshoot if there is anything wrong.
Joyce Shen - MSFT 16,701 Reputation points

2022-08-29T08:00:29.067+00:00

Hi,

Thanks for your feedback, I would like to confirm does the issue "outlook is trying to retrieve data from the microsoft exchange server" still occurs when you use the newly created profile? And could you please share the result of Test Email Autoconfiguration and Connection status by press "Ctrl" and right click the outlook icon?
xhope 221 Reputation points

2022-08-29T09:46:25.06+00:00

1.yes. also happen to newly created profile
2.you can see below snapshot, Outlook shows unresponding but all the connection are ok:
Joyce Shen - MSFT 16,701 Reputation points

2022-08-30T06:10:40.847+00:00

Hi,

If so, I would suggest you try the method shared in this KB

The method shared here should work for Outlook 2016 as well
xhope 221 Reputation points

2022-08-30T09:25:35.623+00:00

why do you think this is an Outlook issue? I have many Outlook clients, do need to do it for all the clients?
Joyce Shen - MSFT 16,701 Reputation points

2022-08-31T02:36:37.913+00:00

Hi,

Have you checked if OWA also has this performance issue for the users migrated to Exchange 2016?

You could modify the registry key for one user as a test to see if any help. If it works, then you could use a GPO to push this to all users in your organization.

According to my experience, this problem often occurs in outlook online mode, or you may consider reduce the mailbox size.

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outlook is trying to retrieve data from the microsoft exchange server - exchange 2016/outlook 2016

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