how to contact customer support

Question

how to contact customer support

Shaik Farzana 111

I had AZ900 certification exam today at 3:45 but at exam proctal raised technical issue and told to contact customer support. so when will my exam will reschedule

Ayham Lo'ay Obeidat 25 Reputation points

2023-01-22T23:14:45.3466667+00:00

Please help me my certificate is not showing up on my email I can't see any certificate please advise
AKKALA JYOTHIN MANIKANTA REDDY 0 Reputation points

2023-02-08T08:18:34.8966667+00:00

For me also
Nimjo Karuvelil Sunil 0 Reputation points

2023-03-07T03:47:35.0733333+00:00

me also
Gupta, Pradeep Kumar (Cognizant) 0 Reputation points

2023-04-13T01:23:51.34+00:00

Hi, I gave my AZ-305 and AZ-104 certification on 6th April. I'm yet to receive my certificate. Please advise.
PEDDADA, PRAVEEN KUMAR 0 Reputation points

2023-04-27T14:09:52.8333333+00:00

today i have appointment for AZ900, as per the PearsonaVUE said by keathlina, to reschedule the exam, but i am unable to reschedule the exam
Deanne Li To Lun 0 Reputation points

2023-06-01T15:58:25.7266667+00:00

Hello I register to write my Azure Fundamental exam and I did not get any email confirmation regarding the registration. I already paid for it.
Prabha Vamadevan 0 Reputation points

2023-06-21T06:17:30.7+00:00

I also did not received email confirmation from Microsoft confirming that I have passed the exam. It’s been over 48 hours and no email from them!
Rumana Banu 0 Reputation points

2023-06-27T14:33:59.24+00:00

i have a exam scheduled today but i am facing problem in opening the on vue app please help and reschedule my exam
Jayanth Kottamasu 0 Reputation points

2023-07-06T18:58:32.2833333+00:00

I also did not receive my certificate yet its been more than 36hrs can anyone of you help me retrieve my AZ900 certificate i passed the test but i cannot see the certificate on my Microsoft learning account
Shivakumar 0 Reputation points

2023-08-09T06:43:10.73+00:00

Please help me my certificate Az-104 is not showing up on my email I can't see any certificate please advise
Rupali gupta 5 Reputation points

2023-08-26T16:58:22.61+00:00

My MCID is ‎MS0995573518 and I am trying to link it with the email address "******@gmail.com." However, it seems that my current account is associated with the email address "******@gmail.com" and MCID "995571880." This is not the correct account information that I intended to use.

I kindly request your help in linking the correct MCID (‎MS0995573518‎) with the email address "******@gmail.com." I have attached relevant documents, including my exam registration confirmation, to verify my identity and ownership of the email address.
Pablo Jiménez 0 Reputation points

2023-09-05T23:37:55.3266667+00:00

Please help me. My certificate DP-203. Registration ID 456522344. I can't pay $100 again. I'm from Central America
Sachin Paul 0 Reputation points

2023-10-13T02:51:40.33+00:00

Not sure why PearsonVue is testing partner for microsoft certifications. The experience they provide is extremely bad. Candidates face technical issues for some windows background processes that run on their machine, these processes can't be stopped, and Pearson doesn't allow you to switch to different machine once you have started validating a device. They waste days and days of candidates.

Microsoft is wasting candidates and professionals hours. Please understand that as professional we are not dependent on certifications to prove our ability. Absolute bureaucracy.
Oyeyemi Akinrinade 20 Reputation points

2023-11-20T21:23:36.9033333+00:00

Please I have a similar issue with my Microsoft Learn account/profile. I registered my original account under the email address "******@hotmail.com" (MCID: 995470083) but was unfortunately locked out of the Hotmail account last week because I had a problem with my phone which necessitated a reset to factory default. After restoring the backup it became obvious I wouldn't be able to get back into my account using the Authenticator App again. I tried signing in using my password but it kept saying my password was incorrect until the account was block and I was also logged out on my computer where I was initially signed in. I tried the only means left but it turned out the recovery email is the email I no longer have access to. So I created this new Microsoft Learn account/profile using my phone number to see if my initial account could be migrated to this new account. I've worked so had in the last couple of months on upskilling and certifying that I cannot afford to lose the data associated with my original profile. I was even going to take an Applied Skills Assessment when I realized I needed the login information again. Thanks.

Oyeyemi Akinrinade.
Varre Raja Rao 0 Reputation points

2024-05-21T04:30:47.76+00:00

I wrote Microsoft Azure Data Fundamentals external exam on last Friday(17/05/24)

Still now I didn't get my scorecard and certificate. I got mail like view and share your certificate like that and all...... When it opens it didn't get no results. Can anyone please assist above information.

1 answer

Your answer

Ayham Lo'ay Obeidat 25 Reputation points

2023-01-22T23:14:45.3466667+00:00

Please help me my certificate is not showing up on my email I can't see any certificate please advise
AKKALA JYOTHIN MANIKANTA REDDY 0 Reputation points

2023-02-08T08:18:34.8966667+00:00

For me also
Nimjo Karuvelil Sunil 0 Reputation points

2023-03-07T03:47:35.0733333+00:00

me also
Gupta, Pradeep Kumar (Cognizant) 0 Reputation points

2023-04-13T01:23:51.34+00:00

Hi, I gave my AZ-305 and AZ-104 certification on 6th April. I'm yet to receive my certificate. Please advise.
PEDDADA, PRAVEEN KUMAR 0 Reputation points

2023-04-27T14:09:52.8333333+00:00

today i have appointment for AZ900, as per the PearsonaVUE said by keathlina, to reschedule the exam, but i am unable to reschedule the exam
Deanne Li To Lun 0 Reputation points

2023-06-01T15:58:25.7266667+00:00

Hello I register to write my Azure Fundamental exam and I did not get any email confirmation regarding the registration. I already paid for it.
Prabha Vamadevan 0 Reputation points

2023-06-21T06:17:30.7+00:00

I also did not received email confirmation from Microsoft confirming that I have passed the exam. It’s been over 48 hours and no email from them!
Rumana Banu 0 Reputation points

2023-06-27T14:33:59.24+00:00

i have a exam scheduled today but i am facing problem in opening the on vue app please help and reschedule my exam
Jayanth Kottamasu 0 Reputation points

2023-07-06T18:58:32.2833333+00:00

I also did not receive my certificate yet its been more than 36hrs can anyone of you help me retrieve my AZ900 certificate i passed the test but i cannot see the certificate on my Microsoft learning account
Shivakumar 0 Reputation points

2023-08-09T06:43:10.73+00:00

Please help me my certificate Az-104 is not showing up on my email I can't see any certificate please advise
Rupali gupta 5 Reputation points

2023-08-26T16:58:22.61+00:00

My MCID is ‎MS0995573518 and I am trying to link it with the email address "******@gmail.com." However, it seems that my current account is associated with the email address "******@gmail.com" and MCID "995571880." This is not the correct account information that I intended to use.

I kindly request your help in linking the correct MCID (‎MS0995573518‎) with the email address "******@gmail.com." I have attached relevant documents, including my exam registration confirmation, to verify my identity and ownership of the email address.
Pablo Jiménez 0 Reputation points

2023-09-05T23:37:55.3266667+00:00

Please help me. My certificate DP-203. Registration ID 456522344. I can't pay $100 again. I'm from Central America
Sachin Paul 0 Reputation points

2023-10-13T02:51:40.33+00:00

Not sure why PearsonVue is testing partner for microsoft certifications. The experience they provide is extremely bad. Candidates face technical issues for some windows background processes that run on their machine, these processes can't be stopped, and Pearson doesn't allow you to switch to different machine once you have started validating a device. They waste days and days of candidates.

Microsoft is wasting candidates and professionals hours. Please understand that as professional we are not dependent on certifications to prove our ability. Absolute bureaucracy.
Oyeyemi Akinrinade 20 Reputation points

2023-11-20T21:23:36.9033333+00:00

Please I have a similar issue with my Microsoft Learn account/profile. I registered my original account under the email address "******@hotmail.com" (MCID: 995470083) but was unfortunately locked out of the Hotmail account last week because I had a problem with my phone which necessitated a reset to factory default. After restoring the backup it became obvious I wouldn't be able to get back into my account using the Authenticator App again. I tried signing in using my password but it kept saying my password was incorrect until the account was block and I was also logged out on my computer where I was initially signed in. I tried the only means left but it turned out the recovery email is the email I no longer have access to. So I created this new Microsoft Learn account/profile using my phone number to see if my initial account could be migrated to this new account. I've worked so had in the last couple of months on upskilling and certifying that I cannot afford to lose the data associated with my original profile. I was even going to take an Applied Skills Assessment when I realized I needed the login information again. Thanks.

Oyeyemi Akinrinade.
Varre Raja Rao 0 Reputation points

2024-05-21T04:30:47.76+00:00

I wrote Microsoft Azure Data Fundamentals external exam on last Friday(17/05/24)

Still now I didn't get my scorecard and certificate. I got mail like view and share your certificate like that and all...... When it opens it didn't get no results. Can anyone please assist above information.

Answer 1

Hello @Shaik Farzana ,

Microsoft Certification Program is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

Microsoft Certification Program is supported on their own forums.

Hope this helps. Do let us know if you any further queries.

------------

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how to contact customer support

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