How can I connect speech to text to my call center?

Ashutosh 1 Reputation point
2022-08-25T17:16:59.1+00:00

I would like to use the cognitive service (speech to text and text to speech) to create a bot and connect it to my call centre. So that it automatically understands and answers the queries. How can I do it?

Azure AI Speech
Azure AI Speech
An Azure service that integrates speech processing into apps and services.
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Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
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  1. romungi-MSFT 43,526 Reputation points Microsoft Employee
    2022-08-26T12:00:13.55+00:00

    @Ashutosh I would suggest you follow this document to get started to create a bot with voice capabilities.
    If you have not created a bot service before you could even, try to use a basic bot and interact with it to understand the capabilities and then voice enable your bot.

    If an answer is helpful, please click on 130616-image.png or upvote 130671-image.png which might help other community members reading this thread.

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