How can I connect speech to text to my call center?

Ashutosh 1 Reputation point

I would like to use the cognitive service (speech to text and text to speech) to create a bot and connect it to my call centre. So that it automatically understands and answers the queries. How can I do it?

Azure Speech
Azure Speech
An Azure service that integrates speech processing into apps and services.
811 questions
Azure Cognitive Services
Azure Cognitive Services
A group of Azure artificial intelligence services and cognitive APIs that help build intelligent apps.
993 questions
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  1. romungi-MSFT 29,631 Reputation points Microsoft Employee

    @Ashutosh I would suggest you follow this document to get started to create a bot with voice capabilities.
    If you have not created a bot service before you could even, try to use a basic bot and interact with it to understand the capabilities and then voice enable your bot.

    If an answer is helpful, please click on 130616-image.png or upvote 130671-image.png which might help other community members reading this thread.