open license recovery

Question

Is it possible to recover an open license purchased in 2011?

I have the license number, it was purchased for a school in Mexico but the seller is no longer in the market and we don't have access to the volume licensing service center

Answer 1

I wouldn't hold much hope but you can try emailing volume licensing service center.
https://support.microsoft.com/en-us/supportrequestform/2afa6f15-b710-db46-909a-8346017c802f?sl=en&sc=US

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hi, @Ramiro Espericueta
The direct way is to contact Microsoft Customer Service: global-customer-service-phone-numbers

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.