Deployment waiting for user login

Duchemin, Dominique 2,006 Reputation points
2022-08-28T22:01:47.077+00:00

Hello,

I have a deployment to uninstall SOPHOS:

The script is:
REM Uninstallation of Sophos

REM Stop the AutoUpdate Service
net stop "Sophos AutoUpdate Service"

REM Sophos Remote Management System
REM HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall{FED1005D-CBC8-45D5-A288-FFC7BB304121}
MsiExec.exe /X{FED1005D-CBC8-45D5-A288-FFC7BB304121} /qn /L*v %windir%\Temp\Uninstall_SRMS_Log.txt

REM Sophos Anti-Virus
REM HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall{723D5504-CE98-4785-AF5F-E91E250086B3}
MsiExec.exe /X{723D5504-CE98-4785-AF5F-E91E250086B3} /qn /L*v %windir%\Temp\Uninstall_SAV_Log.txt

REM Sophos AutoUpdate
REM HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall{644ADF05-0B2E-452C-B720-3CF1580A9368}
MsiExec.exe /X{644ADF05-0B2E-452C-B720-3CF1580A9368} /qn /L*v %windir%\Temp\Uninstall_SAU_Log.txt

REM Sophos Endpoint Defense
REM HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Sophos Endpoint Defense
"C:\Program Files\Sophos\Endpoint Defense\SEDuninstall.exe" /qn /L*v %windir%\Temp\Uninstall_SDE_Log.txt

But when deploying it says "waiting for user login"
235612-2022-08-28-15-02-35-sophos-uninstallation.png

I will do an update content as it should go and not wait for the user...

Also on the detection method I did :
235582-2022-08-28-15-05-37-sophos-uninstallation.png
235592-2022-08-28-15-06-13-sophos-uninstallation.png
I got an error:
235580-2022-08-28-15-09-22-sophos-uninstallation-error.png
What did I miss?

Thanks,
Dom

Microsoft Configuration Manager
{count} votes

6 answers

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  1. Garth 5,801 Reputation points
    2022-08-29T00:42:54.813+00:00

    What do the logs say is happening?

    1 person found this answer helpful.
    0 comments No comments

  2. Pavel yannara Mirochnitchenko 11,596 Reputation points
    2022-08-29T11:28:23.49+00:00

    I bet you still have C:\program files\sophos in place. Try to go deeper with DT and add file behind folder.

    1 person found this answer helpful.

  3. Duchemin, Dominique 2,006 Reputation points
    2022-08-29T22:07:11.107+00:00

    Hello,

    Yes the script is running as "Uninstallation command line" under program tab.
    Let me review the detection rule.

    Thanks,
    Dom

    0 comments No comments

  4. Duchemin, Dominique 2,006 Reputation points
    2022-09-01T03:00:36.5+00:00

    Hello,

    I tried using the registry

    236669-2022-08-31-19-54-36-sophos-uninstall-by-registry.png

    236755-2022-08-31-19-52-41-sophos-uninstall-by-registry.png

    But now it says always "Already compliant" before the uninstall...

    Thanks,
    Dom

    0 comments No comments

  5. Duchemin, Dominique 2,006 Reputation points
    2022-09-03T21:06:35.85+00:00

    Hello,

    Sophos was completely uninstalled but the Deployment is still showing a failure...
    I notices i I rerun the same deployment on the same machine it works but says already compliant...

    Thanks,
    Dom

    0 comments No comments