Hi Guys, i need help in creating qna(FAQ) in sharepoint

Question

Hi Guys, i need help in creating qna(FAQ) in sharepoint

A kind of qna(FAQ) in sharepoint that can contains list of questions with answers which can be searched with the phrase keywords.

Like a chat bot, can we create a QNA KB?

Answer 1

Hi @Anonymous ,

According to my research and testing, there are two methods you can use to create Q&A (FAQ) in sharepoint.

Method 1:

1.Create a new page (Gear Icon ->> Add a Page)
2.Click Edit section on the left-hand side.

3.Toggle the “Make this section collapsible” switch On.

4.Then you can input Question and Answer. For example:

Method 2:

1. Create a custom list named FAQ.
2. Edit the Title column and rename it Question. (Click Title column ->> select Column settings ->> click Rename)
3. Add a column which is named Answer. (Click Add column ->> select Multiple lines of text)
4. Edit current view such as All Items. (Click All Items ->> select Edit current view)
5. Select Style>select Newsletter>click Ok.
6. As the style display as your requirement on Classic experience, please select Classic experience. (Click Settings ->> select List Settings ->> click Advanced Settings ->> select Classic experience under List experience).
   For example:
   

More information for reference: How to create an FAQ using collapsible sections in SharePoint Online

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