Authenticator app not responding

Question

I have an ongoing problem using the Authenticator app when trying to access a Microsoft Guest Team. I go into Teams and click on my username - I see a list of tenancies that I am members of, the Microsoft Guest appears on the list, I click on that and it asks me to login in using Gmail emails address. I then get a message saying Approve sign in Request and a two digit code for me to enter into the app. When I open the app there is no option to add the two digit number anywhere, the request then times out and I'm back to the start.

Answer 1

Hi Sarah,

It seems the Auth app and authentication is going in the loop, in this case you will have to contact the admin and request to reset the MFA authentication. - howto-mfa-userdevicesettings

=
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.