outlook issue users

Question

hello i have a user that have a weird issue when he try to open outlook i got resource error message and cannot get set of folders errors

if i create a new profile it work i reopen outlook with old profile it work also

if i delete the new profile and try to open again i have the same message over and over
no cache mode

Thanks

Answer 1

Hi @Pierre Auger ,

Welcome to our forum!

From you description, seems that it is related to the corrupted old profile, so we suggest you deleted the old profile, then create a new profile from control panel:

Go to Control panel > Mail > Show Profiles, then deleted the old profile and create a new profile, re-add the account.

Besides, in order to avoid the influence of the old version, it is recommended you check the version and upgrade it to the latest:

In Outlook, go to click File > Office Account > Update Options > Update Now

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Answer 2

i will try to try to get this you but if i create a new profile it work if i close outlook and open the first profile keeping the new one it work
if i delete the new one and re open i get the same message also even in safe mode i get the message:

Answer 3

Answer 4

thanks
i will try that even in safe mode it was doing it
Regards

Answer 5

hello
i see this also is it revelent ?

https://www.azure365pro.com/outlook-cannot-logon-system-resources-are-critically-low/