While cloning code from remote repository using visual studio 2019 getting 403 error

Question

While cloning code from remote repository using visual studio 2019 getting 403 error

Gurav, Suraj (Chief Information Office - IT) 1

User is having multiple release visual studio install on his machine 2012 2015 and VS enterprise 2019 version 16.11.18. while cloning the code from git on to local machine user is facing issue.

Error message : Error encountered while cloning the remote repository: Git failed with a fatal error.
unable to access 'URL': The requested URL returned error: 403

Git version : git version 2.37.2.windows.2

Troubleshooting performed:

-We tried to clone other repository same issue.
-Tried removing credentials manager from windows.
-git configuration file update

C:\Program Files (x86)\Microsoft Visual Studio\2019\Professional\Common7\IDE\CommonExtensions\Microsoft\TeamFoundation\Team Explorer\Git\etc\gitconfig
C:\Program Files\Git\etc\gitconfig

-Removed all temp files and verified.
-Rebooted local machine to check if any cache file needed update.
-Verified to git settings under visual studio Tools->Options-> source code management.
-Uninstalled visual studio 2019 and re-install.
-Re-install git version 2.37.2.windows.2

We tried to clone same on other's machine in same project but we didn't find any issue there.
We tried to clone on our local machine it worked fine.

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-08-31T05:43:49.403+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

Welcome to Microsoft Q&A forum. You may check following aspects too: Troubleshooting cloning errors. Make sure the ULR is right(case-sensitive), and there’s no permission limitations. You can also try to clone the code by using command lines and see whether it works to narrow down this issue(it is caused by VS or GitHub or environment).
Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-05T05:13:12.393+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

May I know if this issue is solved or not? Please feel free to contact us.
Gurav, Suraj (Chief Information Office - IT) 1 Reputation point

2022-09-05T06:29:14.7+00:00

Yes the user has all the permission. We tried cloning via command line still the issue persist.
Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-05T11:54:02.23+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

I think the issue is related to the user’s specific environment. Did the user configurate some settings? Is there any application(for example antivirus software) installed which may prevent the machine from cloning the repo? Besides, is there any limitation for the network and browser?

2 answers

Your answer

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-08-31T05:43:49.403+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

Welcome to Microsoft Q&A forum. You may check following aspects too: Troubleshooting cloning errors. Make sure the ULR is right(case-sensitive), and there’s no permission limitations. You can also try to clone the code by using command lines and see whether it works to narrow down this issue(it is caused by VS or GitHub or environment).
Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-05T05:13:12.393+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

May I know if this issue is solved or not? Please feel free to contact us.
Gurav, Suraj (Chief Information Office - IT) 1 Reputation point

2022-09-05T06:29:14.7+00:00

Yes the user has all the permission. We tried cloning via command line still the issue persist.
Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-05T11:54:02.23+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

I think the issue is related to the user’s specific environment. Did the user configurate some settings? Is there any application(for example antivirus software) installed which may prevent the machine from cloning the repo? Besides, is there any limitation for the network and browser?

Answer 1

Ranganathan 1

Hi Team, We have been tried manual cloning as well, but getting same error message with 403 error. we don't have any specific block was there in the policy. I don't have antivirus was installed on machine.

C:\Users\MT10144\source\repos>git clone http://*******************/tfs/DefaultCollection/Claims%20Detail%20Lookup/_git/ClaimsDetailLookup
Cloning into 'ClaimsDetailLookup'...
fatal: unable to access 'http://atfsappprod01:8080/tfs/DefaultCollection/Claims%20Detail%20Lookup/_git/ClaimsDetailLookup/': The requested URL returned error: 403

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-07T07:43:39.877+00:00

Hi @Ranganathan ,

Looks like you are using TFS? Are there any permission settings on your TFS?

we have been tried manual cloning as well.

Do you mean you have tried to use git command line to clone the repro? If not, please try to use git command line to clone the repro and check if command line works.
Ranganathan 1 Reputation point

2022-09-07T17:24:47.163+00:00

@Tianyu Sun-MSFT - Thanks for your response, We have checked with all the settings no special settings added to permission,
I have tried the manual cloning I'm getting below error message.

Find error message below. I have tried command git which installed.

C:\XXXXXXXXXXXXX\XXXXXXXXXXXXX>git clone http://XXXXXXXXXXXXX:8080/tfs/XXXXXXXXXXXXX/XXXXXXXXXXXXX/_git/CXXXXXXXXXXXXX
Cloning into 'XXXXXXXXXXXXX'...
fatal: unable to access 'http://XXXXXXXXXXXXX:8080/tfs/XXXXXXXXXXXXX/XXXXXXXXXXXXX/_git/XXXXXXXXXXXXX/': The requested URL returned error: 403
Ranganathan 1 Reputation point

2022-09-12T16:03:42.63+00:00

@Tianyu Sun-MSFT - Please let us know any update above issue

fyi - @Gurav, Suraj (Chief Information Office - IT)
Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-14T08:16:25.06+00:00

Hi @Ranganathan ,

Does cloning other git repos work? And was it working well before?
Ranganathan 1 Reputation point

2022-09-14T12:24:38.62+00:00

Hi @Tianyu Sun-MSFT - Yes it's working before cloning visual studio itself. Now i have tried with command line but same response which we getting in visual studio as 403 Error response.

Answer 2

Gurav, Suraj (Chief Information Office - IT) 1

@Tianyu Sun-MSFT We are still not able to fix this, and we use enterprise edition of visual studio. Please help us if we can create a ticket and get this fix at earliest as this has been blocking working

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2022-09-14T08:07:09.967+00:00

Hi @Gurav, Suraj (Chief Information Office - IT) ,

If we can create a ticket and get this fix at earliest as this has been blocking working.

You can directly raise a ticket here: Support for business or report this issue on our Developer Community in case it’s a potential issue.

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While cloning code from remote repository using visual studio 2019 getting 403 error

2 answers

Your answer