OWA problem: fails to load add-in on some emails that match DetectedEntity regex

Vitalii Saienko 1 Reputation point
2022-08-30T19:48:16.867+00:00

Jira Cloud for Outlook fails to load in OWA on emails with any text that looks like a Jira issue key. Example email:

Check ABC-123

While opening Jira Cloud for Outlook add-in on such email, it see an infinite spinner, and I see this error in the console:

236230-image.png

236291-error.png

ABC-123 matches the regular expression from the manifest. Maybe it's related:

<ExtensionPoint xsi:type="DetectedEntity">  
  <Label resid="contextLabel"/>  
  <SourceLocation resid="detectedEntityURL"/>  
  <Rule xsi:type="RuleCollection" Mode="And">  
    <Rule xsi:type="ItemIs" ItemType="Message"/>  
    <Rule xsi:type="ItemHasRegularExpressionMatch" RegExName="issueKeys" RegExValue="\b[A-Z][0-9A-Z]+-[1-9][0-9]*\b" PropertyName="BodyAsPlaintext"/>  
  </Rule>  
</ExtensionPoint>  
Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Vitalii Saienko 1 Reputation point
    2022-10-20T19:49:19.907+00:00

    It seems like the issue has been resolved.

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