Unable to proceed to register for exam

asked 2020-09-18T03:05:20.007+00:00
Suwannee Sritrakool 1 Reputation point

Request Id: 4e61c5a9-17aa-48f2-b185-f7534f8eac00
Correlation Id: 5a03535b-7e65-46db-9f39-ab2e6e21365d
Timestamp: 2020-09-18T02:56:50Z

AADSTS50020: User account 'xxxx' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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  1. answered 2020-09-18T03:06:59.72+00:00
    Dave Patrick 328.6K Reputation points Microsoft MVP

    MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here.
    https://trainingsupport.microsoft.com/en-us/
    https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn

    --please don't forget to Accept as answer if the reply is helpful--

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  2. answered 2020-11-16T10:39:55.297+00:00
    Liana Erdeli 1 Reputation point

    Hi
    how can I check if my Microsoft learning ID is OK?
    I can see that my collegues are getting 10 figure numbers as MS learning key after they create their ID.
    I was trying to find my ID under settings and I found only a mixture of letters and figures and I am not sure my ID is valid.
    Also I can not register exam I want.

    thanks and regards, Liana

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