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I have a Sign In user flow set up that works fine with usernames as the identity. It is set up to use the self service password reset flow. My issue is that when a user selects "Forgot Password?" and then verifies via email, nothing will work in the user ID box. The same username will work to sign in normally, but will always error with "A user with the specified credential could not be found." when trying to reset the password. I have tried using their email or a fully qualified version of their username with @<tenant>.onmicrosoft.com but the input does not allow special characters, leading me to believe it should be their username that is used.
Hi @Jake Andrews , This issue may be because the user's email is not from your tenant. You said you added the tenant email to their username, but how does it appear in the portal? Please review this thread for details. Does the user have a work or school email?
The user must first sign up to register for your tenant.
Please let me know if the above helps.
If this answer helped you please mark it as "Verified" so other users can reference it.
Thank you,
James
Thanks James for your response! All of the users in our Azure tenant were added via Microsoft Graph API as we are working on a user migration to Azure.
Following the thread you linked, it does work when I sign up using the Sign Up user flow we have created, but it does not work for manually created users via the portal or Microsoft Graph API. If the only way to use the user flows is with the local accounts, do you know if there is a way to create local accounts vs. work or school accounts via Microsoft Graph API?
In the portal, there is no discernible difference between "work or school" accounts and "local" accounts from what I can tell.
The only other option we may have is to Set up sign-in for a specific Azure Active Directory organization in Azure Active Directory B2C, just odd that sign in has worked so well up until this point of adding the self service password reset.