Register for the Microsoft Windows Hardware Developer Program failed with error message "The certificate has already been used for registration"

Sai Kit Chu 6 Reputation points
2022-08-31T16:27:19.823+00:00

Our team was able to sign our drivers back in April 2022. When we tried to login in June 2022 to sign our drivers, the option to upload our driver is missing and we're prompted to register for the hardware developer program again.

Follow the steps on this page, we're not able to get past step 5 after uploading the signable files.
https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-program-register

We keep getting this error "The certificate has already been used for registration". We've been in touch with Microsoft support since August 1. It's been 30 days and the support team hasn't figured out what's causing this issue.

236627-2022-08-31-12-27-2022-08-18-08-27-20amjpg-photosap.jpg

Is anyone else on the forum having this issue?

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Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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