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user mailbox sent items question

Pierre Auger 101 Reputation points
2022-08-31T17:00:53.323+00:00

Hello
i have a user mailbox that we use to have emails for shipping department (it was like that before i start)
we give access to some user to it and send as permission
the problem is when they sent from this email the mail goes in there sent items not the one of the user mailbox
my question is the only way to fix that is to convert the user mailbox to shared mailbox ?
before they use to connect the mailbox with user name and password but it create other issue in the outlook of the users
Regards

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Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

Answer accepted by question author

Dillon Silzer 60,931 Reputation points
2022-08-31T17:29:45.443+00:00

Hi @Pierre Auger

Configure the following on the shared mailbox:

1) Method 1: Using Exchange Online PowerShell

set-mailbox <mailbox name> -MessageCopyForSentAsEnabled $True

https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved

2) Method 2: Set the DelegateSentItemsStyle registry value on the Outlook client

https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved#method-2-set-the-delegatesentitemsstyle-registry-value-on-the-outlook-client

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  1. Jame Xu-MSFT 4,201 Reputation points
    2022-09-07T09:06:13.663+00:00

    Hi @Pierre Auger ,
    Emails are not saved in sent items in a shared mailbox by default, and you could save emails in a shared mailbox with the methods provided by @Dillon Silzer .

    If an Answer is helpful, please click "Accept Answer" and upvote it.

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  2. Pierre Auger 101 Reputation points
    2022-09-06T12:02:03.783+00:00

    thanks
    this is the problem they get with a user mailbox connected with user name and pass its see to be going to the sent item of users if we use delegation it goes in the sent items of the person that sent the mail
    and if we convert the user mailbox to shared mailbox it will go in the sent items of the shared mailbox ?
    Thanks

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  3. Victor Ivanidze 101 Reputation points
    2022-09-05T09:40:51.077+00:00

    Hi @PierreAuger-492,

    have a look at UniSent add-in and UniSent flow.

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  4. Pierre Auger 101 Reputation points
    2022-09-02T12:31:01.573+00:00

    hello if we convert the user mailbox to shared mailbox
    if we allow send as permission and the person send the mail as that group the sent items will be in the shared mailbox sent items ?
    Thanks

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