Hello @Gerald Dunn thanks for opening this topic discussion on this forum.
Indeed Gartner has published a great article on Digital Twins, I love this article. Thanks for sharing with the community.
I really like how the Events are triggered and Customer Journey is captured to provide great customer experience, which is important now a days.
We would be happy to assist you further on learning more about Azure Digital Twins .
Some of the great documents to get started are
Develop Azure Digital Twins (ADT) solutions
Sample solution architecture
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