MS teams meeting not allowing host to join the meeting


Hi We just deployed Teams to everyone. We also assigned new audio conferencing policy to everyone with toll and toll free number. Since then some of the users randomly not able to join their own meeting which they hosted. It says "When the meeting starts, we'll let people know you are waiting". it is happening randomly. It works perfectly fins before we applied the new audio conferencing policy via group assignment through teams admin center. Not sure if there's a relevance.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmySalian-2011 41,916 Reputation points


    Just a quick check is the user using same account in Outlook and Teams when they start the meeting? Make sure they are using same account and also check the policy settings in Teams over here


    Also there is a detailed blog on this meeting-lobby-behavior-in-microsoft-teams

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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  2. SokiGuo-MSFT 22,921 Reputation points Microsoft Vendor

    Hi @alex

    Do you use the same account in Outlook and Teams when you start a meeting?

    It is the Teams app that does not handle multi-accounts / multi-tenants well at this point. In general, you should be signed into Teams desktop and Outlook desktop with the same account to avoid issues.

    When you click the meeting link and sign into Teams, you will need to sign in with the associated account or organization that the invitation sent. If not, Teams will use your sign-in account or

    organizational credentials to access meetings that are not invited. Because it was not identified, it was trapped in the lobby.

    Using InPrivate / Incognito browser sessions is an alternative if having issues with the app. For more details about the policy settings in Teams, you could refer to this link's table.

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