MS teams meeting not allowing host to join the meeting

Anonymous
2022-09-01T09:10:04.58+00:00

Hi We just deployed Teams to everyone. We also assigned new audio conferencing policy to everyone with toll and toll free number. Since then some of the users randomly not able to join their own meeting which they hosted. It says "When the meeting starts, we'll let people know you are waiting". it is happening randomly. It works perfectly fins before we applied the new audio conferencing policy via group assignment through teams admin center. Not sure if there's a relevance.

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  1. JimmySalian-2011 41,926 Reputation points
    2022-09-01T10:27:53.1+00:00

    Hi,

    Just a quick check is the user using same account in Outlook and Teams when they start the meeting? Make sure they are using same account and also check the policy settings in Teams over here

    change-participant-settings-for-a-teams-meeting-53261366-dbd5-45f9-aae9-a70e6354f88e

    Also there is a detailed blog on this meeting-lobby-behavior-in-microsoft-teams

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  2. SokiGuo-MSFT 23,561 Reputation points Microsoft Vendor
    2022-09-02T05:35:12.693+00:00

    Hi @alex

    Do you use the same account in Outlook and Teams when you start a meeting?

    It is the Teams app that does not handle multi-accounts / multi-tenants well at this point. In general, you should be signed into Teams desktop and Outlook desktop with the same account to avoid issues.

    When you click the meeting link and sign into Teams, you will need to sign in with the associated account or organization that the invitation sent. If not, Teams will use your sign-in account or

    organizational credentials to access meetings that are not invited. Because it was not identified, it was trapped in the lobby.

    Using InPrivate / Incognito browser sessions is an alternative if having issues with the app. For more details about the policy settings in Teams, you could refer to this link's table.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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