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Please i need your help on this.
When Call Queues are set up in conferencing mode, internal calls (Teams to Teams) are not counted in the statistics data in PowerBI.
We are accessing the statistics via PowerBI and the basic template provided by Microsoft.
I am attaching some screenshots.
So do you mean you cannot open this call report in PowerBI?
Considering your question is happened when using PowerBI. we recommend you post your question in this forum:
Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!