Microsoft Teams
A Microsoft customizable chat-based workspace.
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Call Queues are set up in conferencing Mode
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IniobongNkanga-8038
241
Reputation points
Hello
Please i need your help on this.
When Call Queues are set up in conferencing mode, internal calls (Teams to Teams) are not counted in the statistics data in PowerBI.
We are accessing the statistics via PowerBI and the basic template provided by Microsoft.
I am attaching some screenshots.
Microsoft Teams
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 48,541 Reputation points Microsoft Vendor2022-09-02T09:19:56.137+00:00 So do you mean you cannot open this call report in PowerBI?
Considering your question is happened when using PowerBI. we recommend you post your question in this forum:
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JimmyYang-MSFT 48,541 Reputation points Microsoft Vendor
2022-09-09T09:23:39.83+00:00 Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!
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