Authenticator app issue

Question

Dear Support team,

Greetings of the day

I had the microsoft authenticator app in my phone conferred with my email of company account but because of some change I delete this app and Install again , so now I can't access to my email account ( microsoft work or school
and office 365 because the authenticator app is only related to this device , and all the steps to access the email required this code in microsoft authentication which I couldn't get this code.

Could you Please help me to recover my email in authenticator app , how I can add it again and get the code ?

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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