Error Code: 500121

Question

Dear all,

Error Code: 500121
Request Id: 37754df7-bcb4-4d7c-89fc-1cf349170000
Correlation Id: 5714232d-c188-4ce9-b38e-17d560ce3ef1
Timestamp: 2022-09-01T21:38:08Z

I wanna ask how to get identity verification code when microsoft authenticator, and all off microsoft product which I have cannot login to get identity verify code ? I loose my number phone which connected in that microsoft account too. Conclusion is I loose all access to get identity verify code, so I cannot entering my school account. Please help

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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