scanpst.exe says "minor discrepancies"

Keith Conover 1 Reputation point

Microsoft Outlook Inbox Repair Tool (scapnpst.exe) says:

"The following file has been scanned: C:\Exchange\mailbox.pst
"Only minor inconsistencies were found in this file. Repairing the file is optional. To repair it, click Repair."

However, the Repair button is grayed out and can't be clicked.

This is obviously a bug rather than a feature, but what kind of bug is it? Is scanpst.exe just being obstinate or does the dialog box text need to be updated?

Thanks for any thoughts.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,885 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor

    Hi @Keith Conover ,

    Welcome to our forum!

    As i know, the Repair button will only be present if the .pst file needs repaired and it's normal to have a few errors in it. If you want the .pst without error, it's suggested that you could try the following two methods:

    1. Close Outlook >find the .pst file ad rename it>restart outlook. Then a new .pst file will be created.
    2. Create a new profile(Control Panel>Mail>Show Profiles>add) and add your account.

    Hope the above help!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.