my wireless keyboard usb dongle broken. need replacement

Ahmed Mostafa 6 Reputation points
2022-09-02T19:45:37.797+00:00

I have Microsoft wireless keyboard and mouse usb reciever not working very well and disconnect continously . I need to replace or reprogram the usb

237337-keyboard.png

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,541 questions
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. Andreas Baumgarten 96,036 Reputation points MVP
    2022-09-02T20:31:21.033+00:00

    Hi @Ahmed Mostafa ,

    as far as I know the wireless keyboard and the dongle are paired by default and are always sold together.
    This makes a replacement impossible.

    You can get in contact with the Microsoft support for hardware here: https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0
    Maybe they are able to help.

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    0 comments No comments