We couldnt complete this call

IBN 4,331 Reputation points
2022-09-05T15:12:02.933+00:00

Hello

Please i need your help on this issue.

Our User is unable to make international calls.

237902-image.png

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  1. JimmySalian-2011 41,916 Reputation points
    2022-09-05T16:09:20.157+00:00

    Hi,

    It seems you do not have license assigned for this feature, check the calling plan you have set-up-calling-plans

    calling-plan-landing-page

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  2. JimmyYang-MSFT 48,551 Reputation points Microsoft Vendor
    2022-09-06T06:42:58.173+00:00

    Hi @IBN

    From you description, are you using Microsoft Phone System with Calling Plan to connect to the PSTN?

    If this is the case and your users need international calling as well, you would need to buy an International Calling Plan and it can be added to a user who currently holds a Domestic Calling Plan. Or you can use the Domestic and International Calling Plan instead. For more information:

    Which Calling Plan is right for you?


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