We couldnt complete this call

IBN 4,331 Reputation points


Please i need your help on this issue.

Our User is unable to make international calls.


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Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmySalian-2011 41,916 Reputation points


    It seems you do not have license assigned for this feature, check the calling plan you have set-up-calling-plans


    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
    Please don't forget to upvote and Accept as answer if the reply is helpful

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  2. JimmyYang-MSFT 48,551 Reputation points Microsoft Vendor

    Hi @IBN

    From you description, are you using Microsoft Phone System with Calling Plan to connect to the PSTN?

    If this is the case and your users need international calling as well, you would need to buy an International Calling Plan and it can be added to a user who currently holds a Domestic Calling Plan. Or you can use the Domestic and International Calling Plan instead. For more information:

    Which Calling Plan is right for you?

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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