ongoing intermittant issues BSOD

andrewthompson-7327 1 Reputation point
2022-09-06T07:52:46.197+00:00

Hi i have had a long term issue with my computer crashing randomly usually when gaming and in a last ditch effort to resolve the issue i did a fresh install of windows 11 to resolve the issue

for the most part this has resolved the issue, it now no longer crashes regularly. i think it has crashed once in the 2 months i have been on windows 11 during gaming, but it has blue screened twice when booting and i wondered if anyone could assist me trying to locate the problem for good.

i have collected my logs [1]: https://1drv.ms/u/s!AtHPo3z8QoQxiaws18Cs0gVn3Pzcbw?e=pwdX7T

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Reza-Ameri 16,831 Reputation points
    2022-09-06T17:37:38.513+00:00

    Try update your Windows and all drivers.
    Open start and search for feedback and open the Feedback Hub app and report this issue and attach dump files there.

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  2. Docs 15,141 Reputation points
    2022-09-07T09:19:00.663+00:00

    The BSOD bugchecks were:

    1A
    EF
    3B

    There were no misbehaving drivers seen in the mini dump debugging.

    There is likely malfunctioning or incompatible hardware.

    The RAM modules were not seen on the Qualified Vendor List (QVL).

    CMWX8GD3200C16W4
    CMW16GX4M2C3200C16

    For testing purposes please test RAM displayed on the QVL.

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  3. Limitless Technology 39,351 Reputation points
    2022-09-12T19:40:38.807+00:00

    Hello

    Thank you for your question and reaching out. I can understand you are having issues related to BSOD.

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    2. Cleanup below Temp folders
      C:\Windows\Temp
      %USERPROFILE%\AppData\Local\Temp
    3. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
    4. Run sfc /scannow
    5. Run below DISM commands from elevated prompt.

    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    1. Please update BIOS firmware and Display Drivers.
    2. Please Uninstall game and Install with latest version.

    Reference :

    https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

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    --If the reply is helpful, please Upvote and Accept as answer--

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