Call Queue not recieved by the Group

IniobongNkanga-8038 236 Reputation points


Please i have a user who reported this issue to us.

Calls from the Call Queue are not receive by the Call Group.

Even forwarded calls are not received by the Call Group.

Does any have an idea

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,994 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Kael Yao-MSFT 37,486 Reputation points Microsoft Vendor

    Hi @IniobongNkanga-8038

    Please use the Call Queue Diagnostic Tool and see if it would detect any issues.
    Reference: Call Queue Diagnostic Tool

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.