Call Queue not recieved by the Group

IniobongNkanga-8038 746

Hello,

Please i have a user who reported this issue to us.

Calls from the Call Queue are not receive by the Call Group.

Even forwarded calls are not received by the Call Group.

Does any have an idea

1 answer

Kael Yao-MSFT 37,661 Reputation points Microsoft Vendor

2022-09-07T08:03:46.277+00:00

Hi @IniobongNkanga-8038

Please use the Call Queue Diagnostic Tool and see if it would detect any issues.
Reference: Call Queue Diagnostic Tool

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Kael Yao-MSFT 37,661 Reputation points Microsoft Vendor

2022-09-12T07:36:02.467+00:00

Hi @IniobongNkanga-8038

I am writing here to confirm with you how thing going now?
Please let us know if you would like further assistance.

IniobongNkanga-8038 746 Reputation points

2022-09-12T14:34:32.947+00:00

Thank you for your reply.

We ran the call queue diagnostic against a call queue which was successfully.

From recollection calls come through to them, they go to answer, it comes up on screen to say the call is being connected and then it disconnects.

She is not receiving calls from the hunt group nor able to receive forwarded calls.

Kael Yao-MSFT 37,661 Reputation points Microsoft Vendor

2022-09-14T08:10:54.997+00:00

Hi @IniobongNkanga-8038

Please consider contacting support as this issue may need further investigation.
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