Call Queue not recieved by the Group

Question

Call Queue not recieved by the Group

Anonymous

Hello,

Please i have a user who reported this issue to us.

Calls from the Call Queue are not receive by the Call Group.

Even forwarded calls are not received by the Call Group.

Does any have an idea

Answer 1

Kael Yao-MSFT 24,276 Microsoft Vendor

Hi @Anonymous

Please use the Call Queue Diagnostic Tool and see if it would detect any issues.
Reference: Call Queue Diagnostic Tool

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Kael Yao-MSFT 24,276 Reputation points Microsoft Vendor

2022-09-12T07:36:02.467+00:00

Hi @Anonymous

I am writing here to confirm with you how thing going now?
Please let us know if you would like further assistance.
Anonymous

2022-09-12T14:34:32.947+00:00

Thank you for your reply.

We ran the call queue diagnostic against a call queue which was successfully.

From recollection calls come through to them, they go to answer, it comes up on screen to say the call is being connected and then it disconnects.

She is not receiving calls from the hunt group nor able to receive forwarded calls.
Kael Yao-MSFT 24,276 Reputation points Microsoft Vendor

2022-09-14T08:10:54.997+00:00

Hi @Anonymous

Please consider contacting support as this issue may need further investigation.

Call Queue not recieved by the Group

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