Error in installation vs community

Question

Error in installation vs community

Matheus Rodrigues 26

I'm trying to install visual studio community but when I click in install, it doesn't show the options to install, only follow error: the install operation failed. If I install other version ( professional or enterprise) is ok, but community not. Why?

Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2022-09-07T03:32:01.487+00:00

Hello, please remove the folder: C:\Program Files (x86)\Microsoft Visual Studio\Installer. Then, re-download the bootstrapper file from the following Microsoft Site and run it as administrator.
https://visualstudio.microsoft.com/downloads/
Meanwhile, please check for your Windows Updates and ensure that all pending updates are installed. If you have anti-virus software, please temporarily disable them.

If it doesn’t work, could you share me related installation logs in order for us to investigate further? Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link here.

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Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2022-09-07T03:32:01.487+00:00

Hello, please remove the folder: C:\Program Files (x86)\Microsoft Visual Studio\Installer. Then, re-download the bootstrapper file from the following Microsoft Site and run it as administrator.
https://visualstudio.microsoft.com/downloads/
Meanwhile, please check for your Windows Updates and ensure that all pending updates are installed. If you have anti-virus software, please temporarily disable them.

If it doesn’t work, could you share me related installation logs in order for us to investigate further? Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link here.

Answer 1

Anna Xiu-MSFT 31,056 Microsoft External Staff

From looking at your logs, the Product 'Microsoft.VisualStudio.Product.Community,version=17.2.32630.192,chip=x64,productarch=x64' is not available.

Please go to: C:\ProgramData\Microsoft\VisualStudio\Packages\_Instances\8d2e84da and backup the state.packages.json file.
Then, open the state.packages.json file and remove the following section:
{"id":"Microsoft.VisualStudio.Product.Community","version":"17.2.32630.192","chip":"x64","type":"Product","productArch":"x64"}

After that, retry the installation.

Matheus Rodrigues 26 Reputation points

2022-09-08T19:36:48.233+00:00

Thank you !!!
Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2022-09-09T03:17:05.63+00:00

Does it work? Is your issue resolved? If yes, I will convert the comment above to answer and delete all the sensitive information.
If no, please let me know. We can work together to figure it out.

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Error in installation vs community

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