OneDrive Sign In Error on Laptop

DhS 6 Reputation points

I am having the one drive signin error:
Correlation Id: 997b9525-fb9b-4050-95df-0ef2ebedb49d

Timestamp: 2022-09-07T01:31:59.000Z

DPTI: 41f5a430270fcfbc4887b418dd852a68b34516392d2639d64ea4ac1d431e35d7

If anyone can please help or suggest.
My university has change some access to one drive and i have lost all my data stored in one drive it was about 80 gb, its on my one drive desktop app but cannot access it. I can see the files and folder but cannot open any of them.
Attached is the screenshot error.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dillon Silzer 54,286 Reputation points

    Hi @DhS

    1) Try going to C:\Users\username\AppData\Local\Microsoft (replace username with your folder) and delete the IdentityCache folder.

    Cited from\~:text=To%20fix%20it%3A&text=Or%20you%20can%20open%20File,IdentityCache%20folder%20and%20delete%20it.

    2) Try opening Registry Editor


    Delete the registry: HKEY_CURRENT_USER\Software\Microsoft\OneDrive (Right click the OneDrive registry folder and Delete) > Try a log back in with OneDrive


    Cited from

    If this is helpful please accept answer.