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Bitlocker, I didn't set it up on my computer but it's still asking me for a code

Jolie Nelson 1 Reputation point
2020-09-19T04:49:42.627+00:00

I got this computer probably 5 years ago and I never had to make an account with Microsoft until now. My computer has been having some battery/charging issues, and I'm thinking that's why this is happening. Anyways, I just booted it up after a few days away and it's asking for a bitlocker code but I've never set that up and don't really even know what that is. Is there something else I can do besides resetting and losing all of my data? Please please help

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups

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  1. Kapil Arya 8,456 Reputation points MVP Volunteer Moderator
    2020-09-19T05:22:06.51+00:00

    Hello,

    I've seen this issue earlier with Dell machines. So if you're on Dell system, checkout this information and see if it helps you:

    https://www.dell.com/support/article/en-in/sln299056/automatic-windows-device-encryption-bitlocker-on-dell-systems?lang=en

    Regards.

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  2. Jenny Feng 14,246 Reputation points
    2020-09-21T02:22:38.767+00:00

    @Jolie Nelson
    Hi,

    It is actually widely reported on Dell systems, looks like some systems set that up automatically.
    You could check the following link to see if you have the key.
    https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key
    If not, I'm afraid you should re-install Windows.

    In addition, here are some posts with the similar issue with yours, just for your reference, you can try the method mentioned in them:
    * Restart the system
    * At the Dell Logo keep tapping F2
    * You will enter the BIOS screen
    * Go to Secure Boot header, expand and select Expert Key Management
    * Click the Restore Settings button
    * Select Factory Settings
    * Press OK
    * Exit the BIOS and restart
    https://www.dell.com/community/Windows-10/BitLocker-need-a-key-but-I-never-installed-it/td-p/6019486
    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    https://answers.microsoft.com/en-us/windows/forum/all/bitlocker-automatic-installed-and-need-key-but-i/a008b3c5-5e46-438a-9327-6c5f8ad2340e

    Hope above information can help you.

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