Microsoft Authenticator Failed Register: "authenticator registration has timed out. please choose next to try again"

Steph Lee 1 Reputation point

I cannot complete the registration account with Microsoft Authenticator. I am able to successfully add my phone but I'm facing issues with the app. When I try to scan the QR, I get an error message on my phone and when I enter the data manually the following message appears: "authenticator registration has timed out. please choose next to try again". After I choose next, the computer keeps thinking and never loads. Please help.

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  1. Jaya Lakshmi Koduru 6 Reputation points

    Hi @Steph Lee , Thank you for your post. If you are unable to scan the code, you may try manually adding a work and student account(non-microsoft) to the app by following the instructions here:

    If the issue persists, we recommend you to reach support through Contact - Microsoft Support

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.


    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.