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Microsoft Authenticator Failed Register: "authenticator registration has timed out. please choose next to try again"

Steph Lee 16 Reputation points
2022-09-07T22:05:01.24+00:00

I cannot complete the registration account with Microsoft Authenticator. I am able to successfully add my phone but I'm facing issues with the app. When I try to scan the QR, I get an error message on my phone and when I enter the data manually the following message appears: "authenticator registration has timed out. please choose next to try again". After I choose next, the computer keeps thinking and never loads. Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Jaya Lakshmi Koduru 6 Reputation points Microsoft Employee
    2022-09-08T18:17:55.033+00:00

    Hi @Steph Lee , Thank you for your post. If you are unable to scan the code, you may try manually adding a work and student account(non-microsoft) to the app by following the instructions here: https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-account-manual

    If the issue persists, we recommend you to reach support through Contact - Microsoft Support

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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