Can't Access Microsoft Account Without Authenticator Approval, but no Authenticator Approval Request Appears on App

Ryan Hom 1 Reputation point
2022-09-08T02:48:34.057+00:00

Hi,

I am trying to access one of my personal microsoft work accounts to access my Power BI workspace. Each time I attempt to log in I am prompted to 'Approve sign in Request' via the Authenticator App, but I do not receive any requests via my app for the same email account that is linked. I'm unable to access the account on browser as well since it all prompts me to 'Approve sign in Request' even when no requests are sent through. I have also tried to re-connect my account on the Authenticator App, but when I try to log in there with my email and password I am then prompted to 'Approve Sign in Request' via the App itself, which is not possible since I am actively trying to log in to the App in the first place.

Is there anything that can be done in order to have the authenticator app successfully send requests so I can log in to Power BI?

Thanks

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Jose Benjamin Solis Nolasco 76 Reputation points
    2022-09-08T03:14:34.85+00:00

    Sorry to hear that,

    When was the last time that MFA works good making aprovals?

    Did you change or reset your phone? If so you must follow this guide back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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