Exchange server 2016 unable to receive approval emails from zoom

Benard Mwanza 996 Reputation points

I have an issue with my exchange server 2016 whereby am unable to to receive approval activation emails send from zoom platform.

The approval emails never gets to users mailbox in exchange server. I tried to send the approval activation mail to a gmail address and it got delivered.

Could anyone be aware of anything that might block or cause the emails from zoom not to be delivered in exchange server mailboxes?

Or anything that I need to configure from exchange to allow approval emails to get to exchange server from zoom?

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. LilyLi2-MSFT 1,981 Reputation points

    Hi @Benard Mwanza

    Please let me know if all emails cannot be sent to the user's mailbox or only for approval messages.

    Was the message successfully delivered to the Exchange server?
    Did the sender receive an NDR message?
    If the sender does not receive the NDR, it may indicate that the message was not delivered to the Exchange server.
    You can use mxtoolbox to check if the sender's IP address or domain is blacklisted.

    If the message was delivered to the Exchange server, but not to the user's mailbox.
    Then check to see if there are any records in the message tracking log. get-messagetrackinglog.
    And check the Inbox rules or transport rules to see if rules are configured to block or reject certain messages.

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