MS docs can't sign in with different account

Question

MS docs can't sign in with different account

All my computers managed by Intune are behaving like this, that MS docs are automatically opened with AzureAD account, and if I try to sign in with another account (my live account), the page does not promt me for another creds, but reloads this page all over and over again. This happnds only with this portal, I can sign in to google, youtube, tech community, etc. I did remove all security lines and edge configurations, re-installed test computer, but nothing helped. Only workaround is, that if I first sign in with same creds somewhere else, edge might remeber me and then offer me the account. But if I try to go here first, the page keeps reloading. Just wondering, does anyone else experience the same problems?

This page keeps reloading into the same menu if I click to sign in with different account

Answer 1

Crystal-MSFT 22,041 Microsoft Vendor

@Pavel Yannara Mirochnitchenko , Thanks for posting in our Q&A, On my device, I find I have the same experience as yours.

Based on my researching and test. I find this is because Edge profile is login with this AAD account. After I sign out the AAD account , I find I can login other account in MS doc.

Hope it can help.

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Pavel Yannara Mirochnitchenko 7,096 Reputation points

2022-09-11T16:00:22.787+00:00

I can get only by deleting profile from edge. I have no such problem with other sites requesting profiles and user account. This feels like a bug in this platform only, could it be so?
Crystal-MSFT 22,041 Reputation points Microsoft Vendor

2022-09-12T03:02:44.393+00:00

@Pavel Yannara Mirochnitchenko ,, I have tested on AAD registered device which is enrolled Intune. the account will not auto login in Edge. So I think the auto login behavior maybe only on Azure AD joined device.

I also research to see if there's any method to disable to auto login. I tried the following policies. The policy shows applied. But the profile can still auto login.

Here, we suggest you to contact Edge support to see if there's any other method to disable the auto login. I notice the "ms-edge" tag is added. If there's no Edge support involved, You can open a new thread to only add edge tag to see if you can get more help.

Thanks for your understanding.
Pavel Yannara Mirochnitchenko 7,096 Reputation points

2022-09-12T03:58:03.63+00:00

Sorry typo from previous post, I have "NO" problems with other sites, only this.
About Edge support, this thread is tagged with MS-edge.
Crystal-MSFT 22,041 Reputation points Microsoft Vendor

2022-09-12T06:31:09.16+00:00

@Pavel Yannara Mirochnitchenko ,, Thanks for your reply. If so, we can wait some time to see if Edge support can help on it.

MS docs can't sign in with different account

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