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Surface Pro 4, Screen Flickering, Shaking

Hi All, Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at  https://forum.flickergate.com UPDATE: Check FlickerGate.com for videos of the problem and to submit…

Surface | Surface Pro | Display and screen
asked 2017-01-19T07:47:47+00:00
Anonymous
2,412 answers One of the answers was accepted by the question author.

Surface Pro 4 - Screen won't wake from sleep

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off…

Surface | Surface Pro | Display and screen
asked 2015-10-27T05:32:42+00:00
Anonymous
1,460 answers One of the answers was accepted by the question author.

Surface Pro 3 battery degradation

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery…

Surface | Surface Pro | Power and battery
asked 2016-05-11T07:37:37+00:00
Anonymous
1,180 answers

Surface Pro 3 - Excessively loud fan, constant overheating during idle and light tasks (now on my second, third, fourth Surface Pro 3 i7)

Yea, there's definitely a problem. I'm on my second third fourth Surface Pro 3 after replacing what I suspected to be a defective unit and this one is exhibiting the same issues as the one returned. Not very happy at the moment as you can guess. I'm…

Surface | Surface Pro | Power and battery
asked 2014-08-03T05:13:31+00:00
Anonymous
1,096 answers One of the answers was accepted by the question author.

Surface RT will not turn on, black screen

we've been using the surface 1 day. woke up this morning. was hooked to charger all night. unit will not turn on. what's up?

Surface | Other
asked 2012-10-28T15:36:33+00:00
Anonymous
999 answers One of the answers was accepted by the question author.

System Firmware Update - 12/10/13 fails to install

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall. Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not…

Surface | Surface Pro | Install and update
asked 2013-12-10T19:14:53+00:00
Anonymous
866 answers One of the answers was accepted by the question author.

What apps and programs can I install on Surface with Windows RT?

Can I use Surface with Windows RT to download apps online, or to use legacy business apps at work?

Surface | Other
asked 2012-10-25T13:45:14+00:00
Anonymous
689 answers

Surface Pro 4 type cover suddenly not working.

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere.  This started on July 9th 2018. My system information…

Surface | Surface Pro | Install and update
asked 2018-07-12T03:26:44+00:00
Anonymous
686 answers One of the answers was accepted by the question author.

wifi issues

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then …

Surface | Other
asked 2012-10-28T18:24:01+00:00
Anonymous
658 answers One of the answers was accepted by the question author.

surface pro 4 display adapter crash

Split from [this thread.] Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge. What date is on the current driver??

Surface | Surface Pro | Power and battery
asked 2015-10-29T15:57:46+00:00
Anonymous
595 answers One of the answers was accepted by the question author.

Surface Pro 2017 turning off or hibernating randomly!!!

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery
asked 2017-06-17T13:19:55+00:00
Anonymous
519 answers

Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP)…

Surface | Surface Pro | Network
asked 2014-06-21T05:48:07+00:00
Anonymous
513 answers One of the answers was accepted by the question author.

Surface RT - Reset, Refresh, how and why.

Greetings all, When trying to reset or refresh my Surface RT, I receive the following error: Could not find the files needed If you have a Windows installation or recovery media, insert it and restart the PC from the media. Obviously, the Surface RT…

Surface | Other
asked 2012-10-30T14:47:52+00:00
Anonymous
511 answers One of the answers was accepted by the question author.

Surface Pro 7 shutting down randomly

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked…

Surface | Surface Pro | Display and screen
asked 2019-12-20T02:39:27+00:00
Anonymous
498 answers One of the answers was accepted by the question author.

Surface Book 2 GPU Driver disappears randomly after May 2019 update

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back…

Surface | Surface Book | Display and screen
asked 2019-05-26T20:23:51+00:00
Anonymous
497 answers One of the answers was accepted by the question author.

GPU not detected in Surface Book 2

Hello MS support, I bought surface book 2, 256 GB, NVIDIA GeForce 1050, 2GB model  in November, 2017 and it worked pretty well until recently. I don't know why it stopped detecting the GPU. It's not showing up in the display adapters. I tried detaching…

Surface | Surface Book | Install and update
asked 2018-01-26T04:42:59+00:00
Anonymous
441 answers

Surface Pro 4 Jul 2017 Update - Type Cover not working

I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc.  I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least…

Surface | Accessories | Surface Type Cover
asked 2017-07-23T01:24:48+00:00
Anonymous
435 answers One of the answers was accepted by the question author.

i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Split from this thread. My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device…

Surface | Surface Pro | Power and battery
asked 2015-11-04T01:55:47+00:00
Anonymous
433 answers One of the answers was accepted by the question author.

Surface Book 3 - external keyboard and mouse

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1. With the SB3 the keyboard and mouse 'stutter' meaning…

Surface | Surface Book | Power and battery
asked 2020-06-26T07:37:06+00:00
Anonymous
420 answers One of the answers was accepted by the question author.

Surface Pro 3 - Windows 10 - WiFi (slow or limited connectivity )

Have a Surface Pro 3 that worked fine till I updated to Win10.  Now the wireless connection seems to randomly go to a "limited connectivity" mode.  Fortunately was purchased from Costco a coupe of weeks ago so it is going back there if we can't…

asked 2015-07-30T14:16:39+00:00
Anonymous