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Reset MFA so I can log in to Azure Portal

I can not get help from Microsoft resetting MFA for my log in to Azure Portal. When I try to create a support ticket I always have to log in! I can not call them I just get a dum agent not a real person. I’m being billed ever month for a service that I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-16T09:56:00.28+00:00
Skuli Skulason 0 Reputation points
commented 2026-04-17T13:06:15.45+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of authenticator app for business account

I switched phones and I didn't know I needed to use the old phone to get the code to set up the authentication for one of my accounts, when I try to do the option by text I get the following error: Troubleshooting details If you contact your…

Microsoft Security | Microsoft Authenticator
asked 2026-04-17T13:04:56.7433333+00:00
Juan Maldonado 0 Reputation points
answered 2026-04-17T13:05:19.16+00:00

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1 answer

Error While Proceeding to Pearson VUE Portal During Exam Registration

​**+1 other**​ Dear Team, I am writing to report an issue I encountered while attempting to purchase the AZ-900 (Microsoft Azure Fundamentals) course. During the payment/purchase process, I consistently receive an “Unexpected error” page on Microsoft…

Community Center | Not monitored
asked 2026-04-17T12:44:20.37+00:00
shubham bhos 0 Reputation points
edited the question 2026-04-17T13:02:45.1166667+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

My account has been stolen, they changed the gmail and the password so i have no way to log in

Hello, my Microsoft account has been hacked and the attacker changed the primary email address, so I no longer have access. I cannot recover the account using the standard recovery form. I am the original owner and I can provide strong proof of…

Microsoft Security | Microsoft Defender | Other
asked 2026-04-17T12:40:20.58+00:00
karma zen 0 Reputation points
answered 2026-04-17T12:40:39.4833333+00:00

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1 answer

MFA Lockout – Only Global Admin Cannot Access Tenant

Dear Microsoft Support, We are currently completely locked out of our Microsoft tenant due to MFA verification failure. Details: Tenant domain: apli7945.onmicrosoft.com Admin account: ******@apli7945.onmicrosoft.com This is the only Global…

Microsoft Security | Microsoft Authenticator
asked 2026-04-17T12:20:32.3766667+00:00
teams AP 20 Reputation points
answered 2026-04-17T12:20:47.9033333+00:00

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1 answer

Microsoft acc hacked

So i was going to log into my minecraft acc and then it says that my email is not the same so i heck what it is and its something with @igloos.cc Please help me.

Microsoft Security | Microsoft Authenticator
asked 2026-04-17T12:02:44.1333333+00:00
Hugopruttkudde Andersen 5 Reputation points
answered 2026-04-17T12:03:09.1533333+00:00

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1 answer

Authenticator/MFA lockout with no alternative

I've accidentally deleted my domain on Authenticator with no alternate sign in of authenticate my login. What do I do?

Microsoft Security | Microsoft Authenticator
asked 2026-04-17T10:38:06.2766667+00:00
Adam Bowie 0 Reputation points
answered 2026-04-17T10:38:18.8466667+00:00

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1 answer

even if Application is exculed in CA then also CA is blocking the request for that application

Created a Conditional Access (CA) policy with the condition that the device must be compliant, and excluded the required application. However, whenever the end user tries to log in to the application, the CA policy is still blocking the request.

Microsoft Security | Intune | Compliance
asked 2026-03-26T05:07:27.1133333+00:00
Ankush Ranjan 0 Reputation points
commented 2026-04-17T10:26:04.9033333+00:00
Pauline Mbabu 1,840 Reputation points Microsoft Employee
1 answer

my past exam result does not appear

i recently take exam in 4/4/2026 and the exam result does not appear in the certification as it does not have 'past exam' on it how do i solve this problem

Community Center | Not monitored
asked 2026-04-17T08:14:46.54+00:00
putra 0 Reputation points
commented 2026-04-17T10:06:51.7033333+00:00
Julian Sharp 43,441 Reputation points
1 answer

Subscribed Copilot is not showing in my desktop Excel

I’ve subscribed Copilot, + 60 days trial. I’ve activated the Copilot, but Copilot does not show on my desktop. I am using a Microsoft 365 Family, and I am not the host; my personal gmail account is used for my desktop Excel. The Copilot was registered…

Microsoft Copilot | Other
asked 2026-04-17T09:55:06.96+00:00
GAN CHIU LIANG 0 Reputation points
answered 2026-04-17T09:55:17.8+00:00

AI answer

1 answer

Azure login error

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 776aec1e-753b-4711-8263-8dbc4b791400 Correlation ID:…

Azure | Azure Life and Safety
Azure | Azure Life and Safety

Life and Safety: A Microsoft program that helps Life and Safety customers adopt to Microsoft Cloud solutions.

19 questions
asked 2026-04-17T09:43:53.92+00:00
洋 张 0 Reputation points
answered 2026-04-17T09:44:08.3766667+00:00

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1 answer

How to Fix API Entra?

exchangelib.errors.MalformedResponseError: Unknown failure in response. Code: 403 headers: {'Cache-Control': 'private', 'Content-Length': '0', 'Content-Type': 'text/xml; charset=utf-8', 'Server': 'Microsoft-HTTPAPI/2.0', 'X-NanoProxy': '1,1',…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-06T10:34:22.8133333+00:00
יוסי זמיר 0 Reputation points
commented 2026-04-17T08:55:11.39+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
1 answer

Save ErrorSomething went wrong saving your workflow. Please try again. Correlation ID:4c88c3ad-b394-481c-a755-5e2ec4c1aa41

i am in Workflow (frontier) -encountered this error when try to "Save" . I checked my connection in Power automate , and there is a green checkmark. I am trying to send daily email on industry trend.

Microsoft Copilot | Other
asked 2025-12-17T04:40:32.9933333+00:00
Yap Boon Tiong 10 Reputation points
commented 2026-04-17T08:23:26.18+00:00
Shawn Liu (Manpower Services Taiwan Co Ltd) 0 Reputation points Microsoft External Staff
1 answer

I cant sign into my personal Outlook account

Hi, I have been blocked out of my outlook account for over a month now due to trying an incorrect password too many times. the issue is i use 2FA, i have access to my 2FA mobile phone number. Now the issue comes up due to when i go to password reset,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-17T08:21:31.9733333+00:00
James Gill 0 Reputation points
answered 2026-04-17T08:21:52.03+00:00

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1 answer

Domain Controller continuous reboot after installing update KB5082198

We have installed the update KB5082198 on one of our Domain Controller hosted on a Virtual Machine. Since then, the Domain Controller is rebooting again and again : each time trying to install the update for some times and then rebooting. Has anyone…

Microsoft Security | Active Directory Federation Services
asked 2026-04-17T08:02:10.6533333+00:00
Mayoraz Nicolas 0 Reputation points
answered 2026-04-17T08:02:22.0533333+00:00

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1 answer

In Microsoft Advertising, the conversion “El****” is not being tracked (0 conversions), while the same conversions are recorded correctly in ki****, causing a data discrepancy.

Current setup (confirmed) Conversion type: Destination URL URL condition:“Contains” https://be**************** The same UET tag is used, and other conversions (e.g. civil / architectural roles) are tracked correctly. Additional context The…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-04-17T01:23:57.0733333+00:00
Rui Ohishi (International Supplier) 0 Reputation points Microsoft External Staff
edited the question 2026-04-17T07:14:06.75+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
1 answer

Need help recovering Microsoft certification (AZ-900)

Hello Support Team, I have completed the AZ-900 (Microsoft Azure Fundamentals) certification, but it is linked to my old company email address which I no longer have access to. I would like to recover my certification and link it to my current Microsoft…

Community Center | Not monitored
asked 2026-04-17T06:57:13.1+00:00
Yazhini K 0 Reputation points
edited the question 2026-04-17T07:02:57.28+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

Excel Change from Move to cut

Hello from Steve Can the below please be changed from moving to Cut Meaning from this X0312 HEPHAESTUS to HEPHAESTUS Sub CopyNumbersOnly() Dim cell As Range, num As String, ch As String, i As Long For Each cell In Selection num = "" …

Developer technologies | Visual Basic for Applications
asked 2026-03-17T04:37:27.9466667+00:00
SteveD 625 Reputation points
commented 2026-04-17T06:20:47.46+00:00
Gade Harika (INFOSYS LIMITED) 2,855 Reputation points Microsoft External Staff
1 answer

Kerberos and NTLM authentication errors due to duplicate SIDs

Kerberos and New Technology LAN Manager (NTLM) authentication errors may occur between devices that have duplicate security IDs. This issue may occur on Windows 11, version 24H2, Windows 11, version 25H2, and Windows Server 2025. It is explained this…

Windows for home | Windows 11 | Security and privacy
asked 2026-04-17T04:18:09.2566667+00:00
answered 2026-04-17T04:18:19.2433333+00:00

AI answer

1 answer

can't sign in Azure, “Error code: interaction_required”

Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:…

Microsoft Security | Microsoft Entra | Other
asked 2026-04-17T03:55:40.6933333+00:00
Gaofei Yang 0 Reputation points
answered 2026-04-17T03:55:50.32+00:00

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