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1 answer One of the answers was accepted by the question author.

The Windows 11 mouse cursor has turned into the Windows 98 one

I am experiencing an issue with my mouse on Windows 11; after formatting the machine, the mouse cursor automatically switched to a Windows 98-style version. I’ve seen other users report that this error is caused by the KB5120998 update. I have already…

Windows Insider program | Windows Insider preview | Personalization and accessibility
asked 2026-08-29T23:42:50.0566667+00:00
Eduardo Gnann 20 Reputation points
accepted 2026-08-31T03:17:36.4466667+00:00
Eduardo Gnann 20 Reputation points
2 answers One of the answers was accepted by the question author.

My personal Microsoft account was converted into a work account by mistake and I am stuck in an Azure AD tenant with no admin.

My Microsoft account was accidentally converted into a work account and placed into a new Azure AD tenant that has no global admin. Now I cannot leave the tenant, cannot delete it, cannot switch directories, and I cannot access my original Azure…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2025-11-18T03:52:40.4466667+00:00
鵬淵 高 20 Reputation points
answered 2026-08-31T03:09:43.6533333+00:00
Woon Han Lye 0 Reputation points
1 answer One of the answers was accepted by the question author.

Taskbar activation zone when using auto-hide feature in Win11 is blocking app contents

I've been updated to win11 yesterday, and i found not only its taskbar gets wider than win10, the activation zone in windows 11 (or the zone to identify when to unhide the taskbar) gets way larger than windows 10, which only expands the taskbar when…

Windows for home | Windows 11 | Desktop, Start, and personalization | Task Bar
asked 2025-11-02T12:18:08.8833333+00:00
108 sider 20 Reputation points
commented 2026-08-31T02:52:46.6766667+00:00
Zachary G 0 Reputation points
2 answers One of the answers was accepted by the question author.

Sorry, EXCEL encountered an error that prevented it from working properly, so EXCEL needs to be closed. Want us to fix it right away?

I'm sorry, but EXCEL encountered an error that prevented it from working properly, so you need to close EXCEL. Want us to fix it right away? Open Exce and this will pop up, how to solve it.

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-08-27T15:46:39.3633333+00:00
Miller Abby 20 Reputation points
accepted 2026-08-31T02:22:02.0633333+00:00
Miller Abby 20 Reputation points
1 answer One of the answers was accepted by the question author.

How to give myself admin access?

I'm trying to change time zone and it's not letting me saying I have to be an admin. I'm the sole owner of this computer. What to do?

Windows for home | Windows 11 | Settings
asked 2026-02-12T20:59:35.7366667+00:00
NaQuesha Cross 20 Reputation points
commented 2026-08-31T01:39:21.19+00:00
Darlin Castro 0 Reputation points
2 answers One of the answers was accepted by the question author.

Subject: Repeated Outlook Groups calendar spam – meeting invitations appear in calendar despite blocking and mail rules

Subject: Repeated Outlook Groups calendar spam – meeting invitations appear in calendar despite blocking and mail rules Dear Microsoft Support, I am experiencing an ongoing issue with my personal Outlook.com/Hotmail account involving unsolicited Outlook…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-26T11:47:28.9966667+00:00
Lieven VDD 20 Reputation points
edited a comment 2026-08-31T00:47:12.7566667+00:00
Brian A 0 Reputation points
1 answer One of the answers was accepted by the question author.

Hacked recently, email changed.

My Microsoft account was hacked yesterday (as of writing this), and it has a Minecraft account tied to it. i was informed that my games license was tied to said account. I believe my **email was changed by the hacker so i couldn't secure it, because i…

Windows for home | Other | Gaming
asked 2026-08-30T23:58:48.53+00:00
Daniel Wright 20 Reputation points
edited the question 2026-08-31T00:45:50.7766667+00:00
Daniel Wright 20 Reputation points
4 answers One of the answers was accepted by the question author.

Not accepting any of my credit cards

I have two credit cards, I have spoken to my bank and they say there is no problem from their side but Microsoft is not accepting my credit card for payment

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-29T22:04:16.11+00:00
SHAHRYN AZMI 20 Reputation points
answered 2026-08-31T00:38:43.6766667+00:00
Praveen Sundararaju 0 Reputation points
1 answer One of the answers was accepted by the question author.

Windows 11 in s mode with microsoft 365 personal account but i cannot re-install onedrive from Store

Due to codec errors I un-linked onedrive then un-installed it. I now find that i cannot load from microsoft.com and its not available in microsoft store although i have a subscription to microsoft 365. How can i re-install it without coming out of S…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-21T08:07:40.4533333+00:00
Andrew Ross 20 Reputation points
commented 2026-08-31T00:35:56.15+00:00
Dane Taylor 0 Reputation points
1 answer One of the answers was accepted by the question author.

Background personalization "Slideshow" option doesn't work

When attempting to select the "Slideshow" background option in the "Personalization" area of my settings, the background pull down menu immediately reverts back to ""Picture". I can select "Solid color",…

Windows for home | Windows 11 | Settings
asked 2025-11-19T14:46:51.1133333+00:00
Shawn C 20 Reputation points
edited a comment 2026-08-31T00:19:42.0433333+00:00
kennyfang-3331 0 Reputation points
2 answers One of the answers was accepted by the question author.

Word navigate back and forth between outline numbered sub paragraphs

I ask this question here as no other help resource correctly answers my problem and I am always directed to using bookmarks, GoTo function and headings I have a complex legal document 74 pages long, paras are not numbered using Outline number, but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-29T16:23:27.2966667+00:00
Jonathan 25 Reputation points
commented 2026-08-30T23:28:20.0866667+00:00
Jonathan 25 Reputation points
2 answers One of the answers was accepted by the question author.

Can't edit in Word. Asks me to Activate Microsoft 365

I'm on a Mac. Tahoe updated last night to 26.2.2. I can open a document in Word but can't edit or change it. Menu bar has a warning to activate Microsoft 365. I have a valid subscription and it has been working fine until today. I check for updates and…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-30T21:16:54.4533333+00:00
Michele Hauf 20 Reputation points
commented 2026-08-30T23:21:59.15+00:00
Michele Hauf 20 Reputation points
1 answer One of the answers was accepted by the question author.

email one drive view all photos and it changes on its own

email - one drive - I select "view all photos" and it constantly changes on its own to add music and scroll through other photos - I don't want that happening as I have duplicate or triplicate photos or I'm wanting to edit something and quickly…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-25T14:18:27.24+00:00
Cheryl Lewis 40 Reputation points
commented 2026-08-30T23:12:29.0766667+00:00
Chloe-V 12,700 Reputation points Microsoft External Staff Moderator
3 answers

Fix my safe senders' emails going to junk!!! I know this question has been asked before and seconded by over 40 people:

I am getting very frustrated with the Junk Mail and Safe Senders list in Outlook. Emails from people and groups that are on my safe senders list keep going to Junk, and end up back in Junk even after I mark them Not Junk , Then, they end up being deleted…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-18T14:36:16.8033333+00:00
ShaZ 5 Reputation points
commented 2026-08-30T22:58:57.2466667+00:00
Chloe-V 12,700 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Outlook for Mac has been unable to sync with my Charter server to upload incoming e-mails.

Since trying to forward a message with several photo attachments which would not send, Outlook for Mac hung up and I had to shut down my laptop (a newish MacPro). Now Outlook for Mac is no longer able to sync with my e-mail provider's server (Spectrum).…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-08-22T19:54:39.3033333+00:00
Marcye Britt 25 Reputation points
commented 2026-08-30T22:34:32.62+00:00
SB06 0 Reputation points
1 answer One of the answers was accepted by the question author.

Multiple Defender functions missing for my Sentinel workspace: no Incidents, Advanced Hunting, Cases, or Analytics rules showing up

I'm stuck on this and I've run out of things to try, so hoping someone's seen it before. I have a Log Analytics workspace with Sentinel enabled, on an Azure for Students subscription. Sentinel itself works fine on the Azure side, I'm ingesting logs from…

Microsoft Security | Microsoft Defender | Other
asked 2026-08-26T02:50:00.0766667+00:00
Abolarin Seyi 20 Reputation points
commented 2026-08-30T22:33:11.62+00:00
Abolarin Seyi 20 Reputation points
5 answers One of the answers was accepted by the question author.

After MS App Update, Copilot on MacOS Word enabled again and option to turn off is gone

I have disabled Copilot several times, but each time the Word app updates on Mac OS it turns back on. The prompts are intrusive but also using generative AI, even accidentally, is an ethical violation that can cost me my job. This last update the option…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-08-30T19:11:37.2566667+00:00
DFWSusie 40 Reputation points
commented 2026-08-30T20:52:51.39+00:00
DFWSusie 40 Reputation points
3 answers One of the answers was accepted by the question author.

how to install Microsoft Office Home on my Mac and not Microsoft 365

I want to install Microsoft Off Home directly to my Mac and not Microsoft 365

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-02-14T20:51:47.3966667+00:00
Kress Barton 20 Reputation points
commented 2026-08-30T20:25:52.02+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

I have a Microsoft 365 account. My question is why do I need a personal subscription for $9.99 a month

I am wondering since I have Microsoft 365 why am I paying for a personal subscription for $9.99 a month. Linda Mosby

Microsoft 365 and Office | Word | For home | Windows
asked 2026-01-15T06:45:52.74+00:00
linda mosby 20 Reputation points
commented 2026-08-30T20:18:06.64+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

CoPilot only appearing in Web Version of Apps and not Desktop version

I have Microsoft365 Premium, which is supposed to embed Copilot into all the apps, however Copilot is only visible on the Web versions instead. I've tried all the troubleshooting in the articles + logged multiple tickets without resolution. Has anyone…

Microsoft 365 and Office | Other
asked 2026-08-28T18:11:09.6866667+00:00
Danley Kohn 20 Reputation points
accepted 2026-08-30T19:53:53.2666667+00:00
Danley Kohn 20 Reputation points