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Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-15T00:21:11.12+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft account hacked - hacked emails in my inbox won’t delete

My emails were hacked and the hacker changed my setting to a different language which looked like Vietnamese. I managed to follow the protocol of changing passwords, signing out of all accounts etc and I managed to change the language back to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T23:15:21.73+00:00
Salina S 0 Reputation points
answered 2026-09-15T00:11:07.9333333+00:00
Jeronimo Fuerte 46,295 Reputation points Independent Advisor
2 answers

remove search history,i have some very embarrassing searches on my microsoft exployer

remove search history,i have some very embarrassing searches on my microsoft exployer

Microsoft Edge | Other | Windows 11
asked 2026-09-14T23:33:43.0966667+00:00
walter james 0 Reputation points
answered 2026-09-15T00:09:53.1166667+00:00
Paulo GM 72,650 Reputation points Independent Advisor
1 answer

surface 7th edition BATTERY need replacement.

hai. I need surface laptop 7th edition BATTERY need replacement. how to get one? very disappointed, the device started to fail its battery early march2026. now warranty is not covered. 3rd part vender/suppliers cannot help due to limited inventory. …

Surface | Surface Laptop | Power and battery
asked 2026-09-14T09:33:41.6966667+00:00
A3mi77 AA 0 Reputation points
answered 2026-09-15T00:09:25.95+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
2 answers

Transferring MS Applications from an old Win10 Laptop to a New Win 11 Laptop

I have purchased a replacement Laptop and purchased the pre-installed MS Office Software license to go with it. I would like to migrate 2 MS applications **- **Microsoft® Project 2021 and Microsoft® Visio® 2021 from my Old Laptop (Office Home &…

Windows for home | Windows 11 | Apps
asked 2026-09-14T15:08:52.2266667+00:00
David Gibson 0 Reputation points
answered 2026-09-15T00:09:22.43+00:00
Jhun Buala 5,810 Reputation points Independent Advisor
2 answers

Speakers and microphone work perfectly-- but no audio on teams (personal)

I have uninstalled and reinstalled Teams. I have a perfectly working speaker and microphone and used them all weekend on ZOOM. I can see the bar moving that it's accepting my audio when I test the mic, but I can get no sound when I try to listen. I have…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-14T23:16:07.7066667+00:00
Linda Groundwater 0 Reputation points
answered 2026-09-15T00:07:06.3733333+00:00
Ferdinand Nanalig 33,135 Reputation points Independent Advisor
1 answer

not able to login to workday on my new mobile

I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.

Microsoft Copilot | Other
asked 2026-09-10T05:09:40.04+00:00
Saxena, Alka 0 Reputation points
commented 2026-09-15T00:04:53.17+00:00
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator
2 answers

I can't get into my onedrive personal vault on my laptop

My personal OneDrive works normally, but Personal Vault is stuck in a browser authentication loop. When I click Personal Vault, I’m told to sign in; after successful sign-in, I am returned to the locked Personal Vault screen. I have already tried private…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-04T22:27:27.7633333+00:00
Yuri Yoshizawa 0 Reputation points
commented 2026-09-15T00:03:51.76+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

koble til Wonderboom høyttaler

Finner ikke Wonderboom blant bluetooth tilkoblinger

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T20:25:46.7733333+00:00
Kai B. Olsen 0 Reputation points
answered 2026-09-14T23:58:15.5533333+00:00
Ferdinand Nanalig 33,135 Reputation points Independent Advisor
1 answer

ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-14T23:48:39.55+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

OneNote text highlight some colors are gone in the new version like yellow and green.

OneNote text highlights some colors are gone in the new version like yellow and green.

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-09-11T20:03:34.8166667+00:00
Tito Sant 0 Reputation points
commented 2026-09-14T23:44:28.1166667+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator login problem

Hello, I am having a problem with Microsoft Authenticator. I cannot complete the authentication process for my Microsoft 365 student account. I know my password, but I cannot complete the verification step, so I cannot access my account. I have tried to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-14T17:35:24.9066667+00:00
Abdellah Lamrani 5 Reputation points
answered 2026-09-14T23:44:18.0466667+00:00
BabybooHN 3,210 Reputation points Independent Advisor
1 answer

My Outlook Is Not Recognizing I have Microsoft 365

Good day, All of the sudden, my Outlook email desktop app does not recognize that I have Microsoft 365 subscription and will not open docs, pdf's, or excel sheets. When I look at my account under FILE, Microsoft 365 shows as active. Please advise.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T22:04:47.39+00:00
DHJones1128 0 Reputation points
answered 2026-09-14T23:42:43.5866667+00:00
Jeronimo Fuerte 46,295 Reputation points Independent Advisor
1 answer

how to solve the InsufficientCapacity error when creating Redis?

{"code": "InsufficientCapacity", "message": "Request failed due to insufficient capacity. Retry using a different Azure Managed Redis size or region." }

Azure Cache for Redis
Azure Cache for Redis

An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.

421 questions
asked 2026-09-09T10:09:23.41+00:00
Mihai Dinsoreanu (QS) 0 Reputation points
answered 2026-09-14T23:42:39.32+00:00
Divyesh Govaerdhanan 11,805 Reputation points MVP Volunteer Moderator
1 answer

Unable to access my email

I don't seem to be able to get into my email account. I am prompted to a password but the email password doesn't work. I have then tried to use the forgotten password procedure - this just takes me to another screen - I seem to need the password for…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T20:50:36.4266667+00:00
Di Brown 0 Reputation points
commented 2026-09-14T23:42:19.3433333+00:00
Chloe-V 13,360 Reputation points Microsoft External Staff Moderator
2 answers

Help me find lost or missing files in OneDrive

Please help Help me find lost or missing files in OneDrive Help me find lost or missing files in OneDrive Help me find lost or missing files in OneDrive

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-11T01:11:18.07+00:00
Paras Sanket 5 Reputation points
commented 2026-09-14T23:41:49.0033333+00:00
Xavier-D 13,400 Reputation points Microsoft External Staff Moderator
1 answer

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Windows for home | Windows 11 | Apps
asked 2026-09-11T21:35:02.1233333+00:00
Debbye Beck 0 Reputation points
commented 2026-09-14T23:39:32.6366667+00:00
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator
1 answer

Account hacking is occurring

someone keeps trying to log into my account I have changed password multiple times and forced sign out. over 4 hours ago and it has happened again. how can my account be secure again

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T22:54:46.14+00:00
Siena Ferrazzo 0 Reputation points
answered 2026-09-14T23:35:09.7533333+00:00
Estrella721 46,135 Reputation points Independent Advisor
2 answers

my computer can't play hevc video

i downloaded videos from my cell phone to my PC, but found they are hevc format and I can't play.

Windows for home | Previous Windows versions | Music, photos, and video
asked 2026-09-12T02:55:13.2166667+00:00
Jean Sun 0 Reputation points
commented 2026-09-14T23:31:43.7433333+00:00
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator
1 answer

MFA reset required for 365 business account

I require an MFA reset to verify my sign-in for my 365 business account. The account is locked out due to several sign-in attempts. My MFA no longer receives codes for this account through the app or the mobile number listed. I have also reset my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T20:40:00.8666667+00:00
Larisa Thathiah 0 Reputation points
answered 2026-09-14T23:29:47.93+00:00
Jade Ng 15,765 Reputation points Microsoft External Staff Moderator