Cannot access new business account

Hi Jorg van Asseldonk,

Thank you for posting in the Microsoft Community Forums.

1. Confirming account information First, make sure that the account information you have entered (such as your e-mail address or username) is completely correct and that there are no spelling mistakes or mix-ups.
2. Access the Microsoft Account Recovery Page Using a browser other than your corporate account (or clearing your browser cache and cookies), visit the Microsoft Account Recovery page (e.g., https://account.microsoft.com/account/recover-your-account) and select “I forgot my password! “or a similar option. 3. Verifying Identity During the recovery process, you may be required to provide the following information to verify your identity: Alternate email address or phone number (if you set these up when you created your account). Security question or answer (if you set up a security verification question). Recent login activity or purchase history (if available).
3. Reset Password Once you have successfully verified your identity, the system will allow you to reset your password. Make sure you choose a new password that is both secure and easy to remember, and follow Microsoft's password policy.
4. Check Dual Authentication Settings If you have enabled Dual Authentication (2FA), make sure you know how to receive the verification code (via text message, email, or authentication application). If dual authentication is one of the reasons you can't log in, you may need to disable it through an alternate authentication method or by contacting Microsoft Support (although this may require an additional authentication step).
5. Contact Microsoft Support If none of the above steps resolve the issue, you may need to contact Microsoft Support directly. When contacting support, have your account information, purchase credentials (if applicable), and any other account-related details ready. Make it clear to support that you are the administrator of the Small Business account, but do not have access to it.

Best regards

Neuvi

Hello Neuvi,

Thank you for the reply, it really doesn't help me in this case though. I'm completely unable to acces any of the accounts I've created, much less change their settings. I need a way to get back into my accounts to be able to finish setting it up, but none of the existing "retrieve your account" features are any help in this regard. They all keep telling me the admin account needs to fix it, but I can't get into that one either.

Kind Regards,

Jorg

Hello Neuvi,

Thank you for the updated reply. I've tried all of this, unfortunately none of it works. When I try to call Microsoft support the support AI just tells me to go to account revovery and then proceeds to hang up on me, hence my attempt to have it resolved through these forums. Isn't there a way for me to contact Microsoft without the automated responses stonewalling me?

Kind Regards,

Jorg