Converting a comment to an answer

Comments are used to

  • Clarify a question, answer, separate comment or to add more information.
  • Share tips on how the user might research the answer to their question.
  • Suggest ways to improve the question or answer.
  • Follow up with customers on abandoned threads.
  • Redirect customers to a different forum site.

If a community member has posted a comment which is a solution or prospective answer, convert the "Comment" to an "Answer".

How to convert a comment to an answer

  1. Navigate to the comment.
  2. Under the comment, click on the "More" option, then click "Convert to answer".
  3. You will see a pop-up: "Are you sure you want to convert this comment to answer", click on "Yes".
  4. The comment is now converted to an "Answer".


When to use answers or comments