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I am getting the error "This purchase cannot be completed" when trying to deploy a market place model

I can't deploy market place models through Azure AI Foundry anymore. I few weeks ago (9/24/2026) I was still able to deploy Anthropic models (e.g. Opus 5.5). When I try to deploy an Anthropic model now, I get the following after error a while after the…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

238 questions
asked 2026-10-12T14:18:55.8733333+00:00
Patrick Panzenboeck 0 Reputation points
commented 2026-10-31T09:09:24.71+00:00
Patrick Panzenboeck 0 Reputation points
1 answer

Azure Billing Ticket with no response for 7 days

Hello, I am requesting help to get an existing billing ticket triaged. It has had zero initial response for over a week: Support Request ID: [Mod Removed - PII] Severity: C (locked on Basic plan) Issue: Sold-To / Organization Name clerical typo…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,125 questions
asked 2026-10-30T10:52:59.7566667+00:00
Roman Bartík 0 Reputation points
commented 2026-10-31T08:58:03.85+00:00
Nathan Roberts (SN) 14,171 Reputation points Student Ambassador Volunteer Moderator
0 answers

Azure VM Sizes in UK South Region: Unavailability of Standard_D2as_v5 and Standard_D2s_v5

Problem description I am trying to deploy a Windows 11 Enterprise Azure Virtual Desktop session-host virtual machine in the UK South region. My preferred VM size is Standard_D2as_v5, with Standard_D2s_v5 as an alternative. However, during the resource…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,455 questions
asked 2026-10-31T08:55:33.5366667+00:00
David Child 0 Reputation points
1 answer

Individual identity verification succeeded, but Azure shows Action Required and the link is already used

I’m setting up Public Trust signing as an individual in the United States, region West US 2. I completed the third-party identity check and Microsoft Authenticator flow, and the browser displayed “Verification successful.” Azure’s identity-validation…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,587 questions
asked 2026-10-31T08:15:06.5833333+00:00
Cory Helmle 0 Reputation points
answered 2026-10-31T08:16:20.7+00:00

AI answer

1 answer

Container Apps: Deploying Environment with VNET Fails — Investigation Needed

Problem description I am experiencing failures when deploying a Container App Environment with VNET in Azure. The deployment does not succeed, and I am seeing environment-level signals indicating unavailability, container runtime creation failures, and…

Azure Container Apps
Azure Container Apps

An Azure service that provides a general-purpose, serverless container platform.

1,018 questions
asked 2026-10-30T12:42:37.9766667+00:00
Harshith-4987 0 Reputation points
commented 2026-10-31T08:00:44.9966667+00:00
Pravallika KV 18,940 Reputation points Microsoft External Staff Moderator
0 answers

not able to use azure sandbox

Hello Team, I have not able to use azure sandbox to learn azure. could you please help me the same.

Azure Lab Services
Azure Lab Services

An Azure service that is used to set up labs for classrooms, trials, development and testing, and other scenarios.

331 questions
asked 2026-10-31T07:57:04.5+00:00
VishalLokhande-4219 0 Reputation points
0 answers

Artifact Signing: is a French micro-entreprise eligible for Public Trust?

I run a French micro-entreprise (a sole proprietorship, not an incorporated company), registered in 2026, and I sell a Windows desktop app. I want to sign its installer. I am asking before creating a paid resource, because failed validations use up…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,587 questions
asked 2026-10-31T07:35:07.62+00:00
SOBARY 0 Reputation points
1 answer

Artifact Signing: AU10TIX Verified ID failed after document and selfie submission

During organization identity validation for Azure Artifact Signing, email verification succeeded. After submitting the identity-document photos and completing the selfie step, AU10TIX displayed: “Sorry, you do not meet requirements to create a Verified…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,587 questions
asked 2026-10-31T07:23:41.2766667+00:00
Robert Moczulski 0 Reputation points
answered 2026-10-31T07:24:51.6566667+00:00

AI answer

1 answer

Azure App Service metrics unavailable: empty metric definitions and resource mapping errors

Platform metrics are unavailable for our Azure App Service plan. The issue occurs in the Azure portal, Azure mobile app, Azure CLI, and a direct REST API request. Environment Region: Brazil South OS: Windows Tier: Basic B2, one instance Plan status:…

Azure Monitor
Azure Monitor

An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.

4,030 questions
asked 2026-10-30T15:52:43.7866667+00:00
Daniel Campos 0 Reputation points
answered 2026-10-31T07:00:22.16+00:00
Hemant Bharadwaj 90 Reputation points Microsoft Employee
1 answer

API Management: Developer Portal Not Responding – Recurrence Issue

Problem description I am experiencing an issue with the managed developer portal for my Azure API Management service. The portal has become unresponsive, and I am not receiving any response when accessing it, including static assets like /favicon.ico.…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,859 questions
asked 2026-10-30T18:09:32.5333333+00:00
Quentin PAUTRAT 0 Reputation points
answered 2026-10-31T06:59:33.72+00:00
Hemant Bharadwaj 90 Reputation points Microsoft Employee
1 answer

Inbound NAT Pools retirement on Azure Machine Learning compute clusters, where the load balancer and scale set are managed by Azure ML

Problem description We received the retirement notice for Inbound NAT Pools (tracking ID MVY2-NQ0). The only NAT pools in our subscriptions are on load balancers that Azure Machine Learning creates for its compute (names ending in…

Azure Machine Learning
Azure Machine Learning

An Azure machine learning service for building and deploying models.

3,704 questions
asked 2026-10-30T14:51:36.78+00:00
SOC Fabio Grammatico 0 Reputation points
answered 2026-10-31T06:59:02.05+00:00
Hemant Bharadwaj 90 Reputation points Microsoft Employee
1 answer

Azure Marketplace offer deployment fails after moving Azure Compute Gallery image to another subscription

I'm the publisher of an Azure Marketplace VM offer. Recently I migrated the Azure Compute Gallery image used by the offer from one subscription to another. To do this, I created a new image version in the target gallery using: $sourceVersion =…

Azure | Azure ISV (Independent Software Vendor)
asked 2026-10-30T16:48:32.84+00:00
Johan Van Camp 0 Reputation points
answered 2026-10-31T06:57:55.4066667+00:00
Hemant Bharadwaj 90 Reputation points Microsoft Employee
1 answer

IoT Edge: Messages Stuck in edgeHub Exceeding TTL — Troubleshooting Store-and-Forward Backlog

Problem description I am experiencing an issue where device-to-cloud messages on my Azure IoT Edge device are accumulating in edgeHub and exceeding the configured TTL, resulting in delayed delivery or message drops. Environment Azure IoT Edge running on…

Azure IoT Edge
Azure IoT Edge

An Azure service that is used to deploy cloud workloads to run on internet of things (IoT) edge devices via standard containers.

613 questions
asked 2026-10-30T15:33:22.5866667+00:00
Gonçalo Antunes 20 Reputation points
edited an answer 2026-10-31T06:57:00.41+00:00
Hemant Bharadwaj 90 Reputation points Microsoft Employee
1 answer

1,000x Overcharge Bug on "Qwen38 27b SFT Gl 1M Tokens" (44K tokens billed as 44M tokens)

Issue Summary I ran a small Supervised Fine-Tuning (SFT) job on qwen3.8-27b (Global training tier) in eastus2. Although the Microsoft Foundry portal explicitly confirms that only 44,000 tokens (0.044M tokens) were billed, Azure Cost Management recorded…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,125 questions
asked 2026-10-29T03:34:32.78+00:00
Akihisa Hirosawa 0 Reputation points
commented 2026-10-31T06:53:37.4266667+00:00
Akihisa Hirosawa 0 Reputation points
1 answer

Can't sign in to paid Azure subscription: GitHub login tries to create new account and is blocked

I have a paid Azure subscription running production servers. I always signed in using "Sign in with GitHub," and the portal showed my Gmail address as the account. Now when I choose "Sign in with GitHub," I get a "press and…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,125 questions
asked 2026-10-31T06:35:33.8933333+00:00
venura goonatillake 0 Reputation points
answered 2026-10-31T06:36:34.89+00:00

AI answer

1 answer

You have reached maximum limit of certificate profiles of selected type in this account. Consider changing pricing tier of this account to create more certificate profiles of selected type.

You have reached maximum limit of certificate profiles of selected type in this account. Consider changing pricing tier of this account to create more certificate profiles of selected type. This is despite, having zero certificates. huh?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,587 questions
asked 2026-10-30T04:26:34.68+00:00
Sally Peck 0 Reputation points
commented 2026-10-31T05:27:59.65+00:00
Sally Peck 0 Reputation points
1 answer

Getting "unusual activity for your account" (BadRequest) when deploying models on Azure for Students

Hi everyone, I'm a software engineering student and junior ai harness developer , currently building a project called Weave using my Azure for Students subscription. Earlier today, my previous Azure OpenAI resource got hit with a temporary content policy…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,112 questions
asked 2026-10-19T00:46:46.5633333+00:00
Gael Gomes 0 Reputation points
edited a comment 2026-10-31T05:11:12.32+00:00
Gael Gomes 0 Reputation points
1 answer

Vision studio cannot connect to a resource

I created a computer vision resource in Azure and accessed to Vision Studio via 'go to Vision Studio' button but when I tried to connect to a resource, it kept loading like this attached image for 30 mins. I tried to reset my laptop, and access to the…

Azure AI Custom Vision
Azure AI Custom Vision

An Azure artificial intelligence service and end-to-end platform for applying computer vision to specific domains.

347 questions
asked 2026-10-30T23:57:20.0433333+00:00
Phuong Thao Vu 0 Reputation points
commented 2026-10-31T04:48:19.7633333+00:00
Muhammad Shahzad 0 Reputation points
0 answers

Networking: DNS delay in VNet-injected hosted agent after sandbox start — Behavior and troubleshooting

Problem description I am experiencing a delay of 5 to 13 seconds after each sandbox start where my private DNS path (UDP to hub firewall) is unavailable, while public TCP connectivity works immediately. This affects the initial DNS queries from each new…

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

139 questions
asked 2026-10-20T12:32:06.7066667+00:00
ALOUANI Ilyan 5 Reputation points
commented 2026-10-31T04:15:53.2166667+00:00
Pavan Kumar Purilla 430 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Azure subscription – GitHub-linked Microsoft account no longer recognized

I own a paid Azure subscription that runs production workloads. I have always signed in to the Azure portal with “Sign in with GitHub.” Since around 29 October 2026, sign-in fails: Sign in with GitHub shows “Just one more thing – To complete this…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,064 questions
asked 2026-10-31T04:03:04.6366667+00:00
venura goonatillake 0 Reputation points
answered 2026-10-31T04:04:05.55+00:00

AI answer