9,389 questions
0 answers
Cannot load backup in authenticator app
Hello, I want to recover my back up for my authenticator app, however I backed up the information onto my email that is also connected to the authenticator. So now I am stuck in a loop and I cannot verify that I am me, as I either need to enter a code…
Microsoft Security | Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 28.999999999999996%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
I got this event log for Windows Firewall With Advanced Security with Event ID 2042.
I got this event log for Windows Firewall With Advanced Security with Event ID 2042 every time when I restart my computer and this happened This is after Tuesdays update and I want to know if I need to fix something or Ignore this if it's an update…
Microsoft Security | Microsoft Defender | Other
26 questions
asked 2025-07-10T16:39:50.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
jamie younkin
5
Reputation points
edited an answer 2025-07-13T18:39:18.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 74%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Docs
16,226
Reputation points
0 answers
How do you move authenticator passwords from old phone to a new phone?
Recently upgraded to a new phone and need to move my authenticator app passwords to the new device. I have tried everything from backing up and restoring through the app itself but none of the passwords are carrying over. I was wondering if there was any…
Microsoft Security | Microsoft Authenticator
9,389 questions
asked 2025-07-13T18:31:53.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 15%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
david rosso
0
Reputation points
asked 2025-07-13T18:31:53.3266667+00:00
david rosso
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Need help changing my alias (@xboxlivefamily.com account alias)
I currently unable to change my primary alias on my Microsoft account. My account was made back in 2013 on the Xbox 360, and it has ...@xboxlivefamily.com as the domain. I do not want that as the email associated with the account anymore and would rather…
Microsoft Security | Microsoft Authenticator
9,389 questions
asked 2025-07-04T01:08:51.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 68%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Riley Colt
20
Reputation points
accepted 2025-07-13T17:52:31.1233333+00:00
Riley Colt
20
Reputation points
0 answers
Urgent request: BitLocker recovery key for Azure AD–joined device locked due to disabled user
Hello Microsoft Support team, I’m contacting you from the University of Oregon, currently unable to access critical encrypted data on my Windows laptop. My former work Azure AD account has been disabled, and the university IT team reports they cannot…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-13T02:16:56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 79%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shujin Hou
0
Reputation points
edited the question 2025-07-13T17:15:37.3733333+00:00
GitaraniSharma-MSFT
50,096
Reputation points Microsoft Employee
Moderator
0 answers
Couldn't login in Azure Portal - Unable to verify my identity (Error:500121)
Dear Microsoft Team, I am experiencing an issue while trying to log in to my Azure account. Although I can successfully sign in to my Microsoft account, when attempting to access Azure, I am prompted to verify my identity. However, when I select phone…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-13T16:40:53.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOV%3C/text%3E%3C/svg%3E)
one vir
0
Reputation points
commented 2025-07-13T17:10:44.6966667+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Your account has been locked. Contact your support person to unlock it, then try again. Microsoft azure account
I am trying to login to azure portal with microsoft personal account and i am getting the following error. Your account has been locked. Contact your support person to unlock it, then try again. I tried re seting the password and added two factor…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-01-01T11:26:39.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 21%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Moeen Ahmed
20
Reputation points
commented 2025-07-13T17:09:20.3966667+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
0 answers
Sharing of refresh-token across login
Hello, One question related to Entra-ID and windows 11 Entra joined device. Is refresh-token (not Primary-refresh-token) stored within WAM for any client-app for the logged in user shared when SAME user logs-in next time with different authentication…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 31%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
0 answers
How do i add an app that is not recommended by microsoft?
I am trying to set up my security through my cable company on my HP and it keeps saying that the app is not recommended and i need to change the settings. I googled on my phone how to do it and when i follow the steps to "choose where to get…
Microsoft Security | Windows Autopilot
508 questions
asked 2025-07-13T16:41:26.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 92%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
David Desrochers
0
Reputation points
asked 2025-07-13T16:41:26.02+00:00
David Desrochers
0
Reputation points
1 answer
Entra ID not starting and unable to add/assign roles
Unable to start my Entra ID, also unable to add someone for a specific role , i am using Azure free subscription. I see a notification saying "start 90 days free trial for Entra suite" but again if this is switched on so post 90 days this is be…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-12T04:41:20.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Shreyas Kamble
0
Reputation points
edited the question 2025-07-13T16:31:18.5533333+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
0 answers
How to gain access to my Microsoft account ?
Hi, I am facing problems with my Microsoft account recently I was facing problem in my smartphone, so I had to format, or factory reset my phone since then I completely lost access to my account on my phone which is currently two-factor authtication and…
Microsoft Security | Microsoft Authenticator
9,389 questions
asked 2025-07-13T16:28:38.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 28.000000000000004%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Shrijit Neogy
0
Reputation points
asked 2025-07-13T16:28:38.7366667+00:00
Shrijit Neogy
0
Reputation points
1 answer
AADSTS5000224
We are currently unable to sign in to tenant ID GT1028 , GT1101 None of the users can access the environment, and this is blocking a critical training session scheduled for tomorrow. Sign-in failed Error code: AADSTS5000224 Error message: AADSTS5000224:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 61%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Azure AD Sync
Hi Team, I need your help to disable Azure AD directory synchronization for my tenant. Here is the current situation: I have uninstalled Azure AD Connect (Entra Connect) from our on-prem Windows Server VM. The VM is still running, but the sync tool has…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-13T06:08:54.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 98%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Bhavesh Gokhale
0
Reputation points
answered 2025-07-13T16:13:02.56+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix access to a "Directory' that asks me to authenticate on my phone and no longer have that phone
When I browse to https://portal.azure.com and enter my personal Microsoft account credentials, I get prompted for input from an Authenticator after a few redirects. The authenticator set up with my Microsoft account does not give me a notification. I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-11T22:25:19.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 99%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Rajesh Nakkana
0
Reputation points
commented 2025-07-13T16:02:47.8233333+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to add account in Authenticator app
When I try to add my work account to the Microsoft Authenticator app, screen displays saying "Approve sign-in request" and the text below says "We've sent a notification to your mobile device. Please open Microsoft Authenticator app to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-11T19:55:59.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 28.000000000000004%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
divya m
0
Reputation points
commented 2025-07-13T16:00:16.99+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
0 answers
Recently purchased a domain (Qinsight.com) that is on another Microsoft tenant, need to remove from the old tenant to my new business account
I recently purchased Qinsight.com from GoDaddy. When I tried to register my domain, I discovered that the domain is currently being hosted on a Microsoft tenant. I have now registered for Office 365 under QinsightTechnologies.onmicrosoft.com. Please…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-11T18:47:41.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 17%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Daniel Speciale
0
Reputation points
commented 2025-07-13T15:57:49.4966667+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available
Error code: AADSTS5000224 Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-07T05:23:18.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 2%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Steffan Wren
20
Reputation points
commented 2025-07-13T15:46:41.6966667+00:00
Steffan Wren
20
Reputation points
1 answer
Removing user from Eligible assignments list in Entra Role
A user was accidentally added to the Eligible assignments list for the Global Administrator role with permanent eligibility. Attempts to remove them are met with a "last admin" error despite our tenant having many other Global…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-11T20:31:09.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 57.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Chris
0
Reputation points
commented 2025-07-13T15:45:22.24+00:00
Raja Pothuraju
24,385
Reputation points Microsoft External Staff
Moderator
2 answers
unable to uninstall security update for microsoft windows (KB5055518)
unable to uninstall security update for microsoft windows (KB5055518)
Microsoft Security | Microsoft Identity Manager
902 questions
asked 2025-07-12T07:05:43.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 95%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Krishna Reddy
0
Reputation points
answered 2025-07-13T15:07:41.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 47%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Barker
235
Reputation points
1 answer
Migrating from On-Prem Active Directory to Microsoft Entra ID - Licensing and Configuration Concerns
Hello, We currently have an on-premises Active Directory server hosted on Azure as a virtual machine. We are planning to decommission this server and fully transition to Azure-based identity management. I have a few questions: Is it possible to fully…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,215 questions
asked 2025-07-13T13:56:43.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Osamah I. Alghamdi
0
Reputation points
answered 2025-07-13T14:06:56.8633333+00:00
Andreas Baumgarten
123.9K
Reputation points MVP
Volunteer Moderator