9,722 questions
9,722 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags
1 answer
Microsoft M365 account locked up due to Microsoft Authenticator
My Microsoft 365 account is currently locked because I attempted to move the Authenticator app to a new device. When I tried signing in, it requested a verification code from the app, but I no longer have access to it. I tried to set up the Authenticator…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T02:55:55.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFI%3C/text%3E%3C/svg%3E)
Francis Ian
0
Reputation points
commented 2025-07-14T05:51:00.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 64%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
1 answer
How to unblock quora.com
How to unblock quora.com. I can open on my phone but not on my pc. I cannot open news sites either.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:54:05.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 57.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mary Ann Arcadipane
0
Reputation points
commented 2025-07-14T05:44:02.7966667+00:00
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
2 answers
I had a personal account, my husband has family account I want to join the family but had to cancel personal first, but it does not show on my page that i am linked to the family subscription
I turned off recurring billing, now it keeps warning me I will lose access 8/1/25 why doesn't the family subscription show active? I accepted the invitation Mod note: "For business" tag probably not correct, but it's the only tag available.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-07T17:28:18.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gail Mercer
0
Reputation points
commented 2025-07-14T05:11:15.6966667+00:00
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
1 answer
Broken web link to install MS Project from the My Apps page
After following the instruction on https://support.microsoft.com/en-us/office/install-project-7059249b-d9fe-4d61-ab96-5c5bf435f281 And then clicking https://admin.microsoft.com/OLS/MySoftware.aspx and then navigating to Apps & Devices I locate the…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 54%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
HOW TO RECOVER MY CERTIFICATE WHEN I LOST ACCESS TO MY EMAIL
Hello, i forgot and lost access to my email account that i use when i did the microsoft certification. However i found (attached picture) of my certification id. Can i get my offical certificate with this?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T17:22:24.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Jojee Zaskia
0
Reputation points
commented 2025-07-14T04:52:32.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 70%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tammy-Ng
1,110
Reputation points Microsoft External Staff
Moderator
1 answer
Apply Product
Purchased product on 5/31/25, message still saying subscription expired. What's going on?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T15:29:49.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 28.000000000000004%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Drunell Jackson
0
Reputation points
commented 2025-07-14T04:08:48.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
I updated my credit card a month ago but I keep getting notifications that my billing cannot be processed. Could you please fix that?
All I want is for MS to stop sending me warnings that my account is overdue because my credit card is expired. I updated it over a month ago but I keep getting these warnings. It is very frustrating and I just want it to stop and for MS to process my…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T12:43:18.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 96%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Steve Levecque
0
Reputation points
commented 2025-07-14T03:56:14.2033333+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
user name/authenticator code
I have two user names and I need to get just one user name, please cancel my user names and start over Mod note: Office version may not be business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:49:27.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 5%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joann Schock
0
Reputation points
commented 2025-07-14T03:37:22.4+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
Account Fraud
I have been charged £32.05 by microsoft for a payment I have not made. I do not even have any microsoft items. However it is impossible to find a way to report this to microsoft. By bank have said I need to speak to microsoft before a full fraud case can…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T19:52:45.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Wuttke
0
Reputation points
commented 2025-07-14T03:29:04.7466667+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
2 answers
how can I access my Office 365 subscription details when I sign into Microsoft
I no longer seem to be able to access my Office 365 subscription details when I log into Microsoft
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T01:11:13.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 27%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Anne Greenleaf
0
Reputation points
edited a comment 2025-07-14T03:07:58.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nghia-P
1,390
Reputation points Microsoft External Staff
Moderator
2 answers
how to sort out code 401 can get my outlook express email anywhere
just got in and across all my devices i cannot get my hotmail any ideas please
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T12:23:55.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Olaniyi Awogboro
0
Reputation points
commented 2025-07-14T02:30:31.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Gabriel-N
2,660
Reputation points Microsoft External Staff
Moderator
1 answer
There is a bug that prevents me from deleting tenant
Hi, I am a global admin and I want to delete my tenant account (and the whole Microsoft account) but the system blocks me because first I must "remove the seat-based subscriptions" associated with it. The thing is, I have no subscriptions,…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T08:29:20.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 79%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Anna Buzzoni
0
Reputation points
commented 2025-07-14T02:19:18.98+00:00
Gabriel-N
2,660
Reputation points Microsoft External Staff
Moderator
1 answer
How to deactivate microsoft office ?
How to deactivate microsoft office ? I dont use it and now i paid for it - I want my money back.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T07:55:15.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 19%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tomáš Tolkunov
0
Reputation points
commented 2025-07-14T02:11:25.9533333+00:00
Gabriel-N
2,660
Reputation points Microsoft External Staff
Moderator
1 answer
How do I get phone support?
Cannot figure out what to do without talking to someone. Please help. Very confused. Desperate.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T20:28:45.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 13%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGE%3C/text%3E%3C/svg%3E)
Glen Evans
0
Reputation points
answered 2025-07-13T22:07:49.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 28.999999999999996%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETO%3C/text%3E%3C/svg%3E)
Timileyin Olaleye
0
Reputation points
3 answers
One of the answers was accepted by the question author.
My Microsoft 365 subscription renewal failed
I received an email notice that my Microsoft 365 Family subscription had been renewed on June 24, 2025. My credit card was charged on the same day. But Word, Excel, etc. are no longer on my laptop. How can this be fixed? I have the order number if…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-12T21:17:40.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Larry Nowels
25
Reputation points
commented 2025-07-13T18:37:32.2766667+00:00
Stefan Blom
3,586
Reputation points MVP
Volunteer Moderator
2 answers
Enterprise account is overwriting my personal account and changing settings
I have both a personal (Home Premium) account and a business (Large Business) enterprise account for MS365. FIRST: In order to submit this question, I was forced to select the only child tag available, which was "For business." These issues are…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-13T09:53:36.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 86%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Brown
0
Reputation points
edited an answer 2025-07-13T16:34:44.12+00:00
EmilyS_726
835
Reputation points
Volunteer Moderator
1 answer
paid for subscription but didnt receive the keys yet
paid for subscription but didnt receive the keys yet I have the payment information available if required plz support to get the office activated , help to receive keys
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-13T14:22:10.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 54%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dr. Waleed Bakry
0
Reputation points
answered 2025-07-13T16:24:15.11+00:00
EmilyS_726
835
Reputation points
Volunteer Moderator
3 answers
microsoft office 2019
I bought Microsoft Office 2019 but I did not get the key!!
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-13T12:44:22.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 99%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
dick lammertink
0
Reputation points
answered 2025-07-13T13:38:07.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 47%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Barker
235
Reputation points
1 answer
I have replaced the laptop HDD with an SSD. I want to transfer my Microsoft Office license to the new drive, but it's not working
I have replaced the laptop HDD with an SSD. I want to transfer my Microsoft Office license to the new drive, but it's not working
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-13T10:45:08.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 77%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFV%3C/text%3E%3C/svg%3E)
FAISAL V.A
0
Reputation points
answered 2025-07-13T11:00:52.0033333+00:00
Ron Barker
235
Reputation points
1 answer
Obtain refund for my Skype credit
Skype was retired earlier this year. I have purchased credit on my Skype account that I need refunded (GBP 8.79), Skype name "* **moderator removed - privacy ***". Please advise how this credit can be refunded to my bank account. Thank…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-13T08:06:11.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Susan Grun
0
Reputation points
answered 2025-07-13T09:53:57.3633333+00:00
Pavle Pekovic
85
Reputation points
Volunteer Moderator