A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Compromised Account with Proof of Purchase Receipt
My Microsoft account has been compromised, and the attacker has changed my security information and email alias. The automated recovery form does not work because the hacker altered the account details. However, I have official payment receipts and…
Microsoft Security | Microsoft Authenticator
Window Defender Notifications
In spite of turning on Windows Defender on my Windows 11 (25H2) laptop, why I'm getting notifications telling me that "Virus protection is turned off"?
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
Partner Center not provisioned: blank Legal info and Identifiers, MACPP missing from Programs
I need publisher verification for an Entra app registration (verified publisher / Partner One ID). The Partner Center organization for our Microsoft Entra tenant never provisioned. What I see (12+ hours, not a delay): Home: only “My access”, no…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Azure Portal Login Problem
I am able to login to other microsoft services with my personal account but azure keeps asking for authenticator passcode of 6 digits, while in my Authenticator app I am getting an 8 digit password (for personal account). I am blocked out of my…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Does a Multitenant Microsoft Entra App Registration with OpenID Connect for Power Pages Incur Additional Charges?
We currently have a Power Pages site integrated with Power BI Embedded in Microsoft Entra Tenant 1. For a multitenant POC, we want users from Microsoft Entra Tenant 2 to authenticate to the Power Pages site hosted in Tenant 1 using OpenID Connect. The…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to deploy a BitLocker startup PIN on an already-encrypted Windows Pro or Enterprise OS drive
BitLocker encryption has already been deployed through Intune, and the drives on existing devices are currently encrypted. IT now wants to enforce TPM + PIN for BitLocker on these already encrypted Windows devices. The Endpoint Security policy…
Microsoft Security | Intune | Security
Managing and enforcing security policies for devices and apps to protect organizational data through Intune
Risky User in Azure but no user name and when selecting I ger a NULL error message
I have a risky user alert in Azure. however, it does not display the user name and when selecting the item I cannot clear the risk, reset password, or even confirm compromise. I just receive a Null message on each action. I want to clear this risk. How…
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
Tenant Lockout - Only Global Administrator Lost MFA Access
Hello Microsoft Support, I am completely locked out of my Microsoft Entra ID (Azure AD) tenant. I am the Global Administrator of the tenant. The Microsoft Authenticator application logged me out and I no longer have access to the MFA method required for…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I cannot use authenticator on new phone
I used to have a pixel 7, I bought an s24 and need the authenticator app to sign into work apps. The authenticator app wont work on my new phone. I don't know how to make it work. There is no clear answer I've found. I don't have access to my old phone
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Guest Account Locked – Unable to Identify Support Contact
Hello, My guest account ([Moderator note: Personally Identifiable Information removed]@turntown.com) has been locked, and I am receiving the following error during sign-in: "Your account has been locked. Contact your support person to unlock it,…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Response Times for Data Protection Team on MFA Lockout
We have a small customer Azure tenant that relies on email for all their business $. The admin lost their iphone and did not have a backup of Authenticator. The only admin account is MFA protected. At this point they cannot login to view email or to turn…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Request for Microsoft Confirmation – DLP Integration with Third-Party Applications
DLP and Third-Party Application Integration The customer has a requirement to extend DLP controls to third-party applications such as: Keka HR Salesforce Other third-party SaaS applications that may be introduced in the future With the Microsoft 365…
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
Defender for Cloud: Exemptions Not Persisting After Deletion — Reappear After Some Time
I need this escalated to a human engineer with product knowledge of Microsoft Defender for Cloud and the Security Resource Provider specifically. The case summary I received does not reflect the diagnostic work already carried out, and I do not want…
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
A cloud-native solution that protects workloads across hybrid and multi-cloud environments with threat detection and security recommendations
Update New Number On App
I’ve been trying to use my Authenticator app to approve request and sign into work, but the number it sends the code to approve the request is my old number and I don’t know how to update it.
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
2fa logging in loop for a week, wasting subscription cant talk to anyone
tried recovering account, called every 1800 number not a single human can help me. iv paid thousands on my xbox account but noone can help me sign in besides recover form that isnt for 2fa. but they keep billing me. CAN ANYONE HELP ME?
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Defender for Endpoint - RBAC group filter not working on export APIs
Hi team, We're ingesting vulnerability/asset data from Defender for Endpoint for a single tenant segmented into multiple RBAC device groups (one group per business unit). We're attempting to filter by RBAC group ID/name, but the assessment export APIs…
Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
A cloud-native solution that protects workloads across hybrid and multi-cloud environments with threat detection and security recommendations
Troubleshooting Data Loss Prevention solution - Policy Tip and Acknowledgement Override Not Work
Setting up a DLP in Purview to monitor PII Social Security Numbers when end-users are emailing via EXO to user outside organization. Setup to block users outside organization with policy tip to end-user with notice to make them aware this is sensitive…
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
ADSync service is not restarting
ADSync unable to connect to the Synchronization service. I followed all the steps and its still not starting.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Reset MFA for Pay-As-You-Go account
I have a Pay-As-You-Go Azure subscription and had configured Multi-Factor Authentication (MFA) using the Microsoft Authenticator app on my mobile phone. Everything was working fine. Unfortunately, my phone has been damaged, and I no longer have access to…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Personal Microsoft account locked out of Azure portal by mandatory MFA — portal requires 6-digit code, Authenticator issues 8-digit code
Good day support, I cannot sign in to the Azure portal with my personal Microsoft account (an MSA, not a work or school account). The subscription is my own pay-as-you-go subscription and I am the only administrator. Password authentication succeeds. The…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation