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SSPR with SMS/Voice retirement

Hello everyone, I've got a couple of questions related to SSPR since the retirement of the Voice/SMS for auth. Does the retirement of native SMS/Voice MFA also affect SSPR (Self-Service Password Reset) verification methods, or are these managed…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-08T15:57:55.95+00:00
passione 120 Reputation points
answered 2026-11-01T10:13:42.0033333+00:00
Ashish Agarwal 0 Reputation points
2 answers

Post-SMS Retirement Enforcement Scope

Post-Feb-1, for a user whose only method is SMS/voice (or who has zero methods), who signs in to a resource where no CA policy demands MFA — does the blocking passkey-registration requirement fire on that non-MFA sign-in, or only when an MFA demand is…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-17T19:58:27.8766667+00:00
Alena Halenwood 5 Reputation points
answered 2026-11-01T10:12:39.4833333+00:00
Ashish Agarwal 0 Reputation points
1 answer

Microsoft 365 test tenant: AADSTS530035 blocks admin access and MFA registration

We need a supported recovery route for a separate Microsoft 365 Business Standard test tenant. The administrator password is accepted, but the admin portal returns AADSTS530035. The administrator has no enrolled MFA method, and the earlier My Sign-ins…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-01T09:06:32.1933333+00:00
Alexander Schell 0 Reputation points
edited an answer 2026-11-01T09:48:58.7466667+00:00
Jayden-P 4,145 Reputation points Independent Advisor
1 answer

My microsoft gmail was changed and I was logged out

Alright, so yesterday at 1:38 am I got a text saying my account phone number was removed, so I looked into it and boom, my account had been hacked. I've contacted/done the support a bunch of times, but they swapped the email, so how should I get my…

Microsoft Security | Microsoft Identity Manager
asked 2026-11-01T07:52:16.01+00:00
Dylan 0 Reputation points
answered 2026-11-01T07:53:18.11+00:00

AI answer

0 answers

Can't create a new tenant directory or sign up for a new Entra license.

I am a long term azure customer who is trying to create a new azure tenant directory for a new project, but my very old account (pre Entra) seems to now be a broken state, where it keeps blocking me from every path that I take. I already created the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-30T03:37:09.1666667+00:00
Tony T 0 Reputation points
edited the question 2026-11-01T06:52:34.79+00:00
Tony T 0 Reputation points
0 answers

Second-hand HP ProBook 650 G1 Serial 5CG4510S01 locked to GTI Duffel gtiduffel.be - need Autopilot deregistration

I purchased refurbished HP ProBook 650 G1 Serial: 5CG4510S01 in Kollam, Kerala, India. During OOBE it shows "Welcome to GTI Duffel" and forces login to http://gtiduffel.be. I contacted ******@gtiduffel.be and ******@gtiduffel.be on September…

Microsoft Security | Windows Autopilot
asked 2026-11-01T05:23:54.17+00:00
Daniel John bosco 0 Reputation points
1 answer

My account got hacked and they changed the email address so whenever I try to login that email address it will say "this account is not found or not recognized" PLEASE HELP I WANT MY MINECRAFT ACCOUNT BACK T T

If you want my details on that account please ask away. They changed it look :(

Microsoft Security | Microsoft Identity Manager
asked 2026-11-01T04:55:47.9633333+00:00
kizahito 0 Reputation points
edited the question 2026-11-01T05:08:39.3966667+00:00
kizahito 0 Reputation points
1 answer

Upgraded from Business Standard to Premium - how to add devices

I updated our Microsoft Business Standard account to Business Premium and am having difficulty connecting our devices. Can someone please assist. I assumed that the devices that were already with the Standard account would also show in the Premium. …

Microsoft Security | Intune | Enrollment
asked 2026-10-29T16:13:03.6433333+00:00
Barbara MacArthur 0 Reputation points
answered 2026-11-01T04:01:49.16+00:00
takeig 0 Reputation points
1 answer

Windows Autopilot locked on a used HP EliteBook 840 G5⁴

Hello, I recently purchased a used HP EliteBook 840 G5 laptop from a seller in the Czech Republic. The laptop currently runs Windows 11, but when I try to install Windows 10, Windows Autopilot forces me to sign in with an organization's Microsoft…

Microsoft Security | Windows Autopilot
asked 2026-10-31T20:08:00.9033333+00:00
Roman Tywodar 0 Reputation points
answered 2026-11-01T03:41:54.65+00:00
takeig 0 Reputation points
2 answers

Notification problem

The number-matching approval request is not appearing and no OTP code is available.

Microsoft Security | Microsoft Authenticator
asked 2026-10-31T08:30:39.3233333+00:00
edited an answer 2026-11-01T03:01:06.12+00:00
Kristen Tran 2,705 Reputation points Independent Advisor
0 answers

Error: No se puede confirmar el id. de la universidad.

Hola, quería registrarme en azure para estudiantes, pero en momento de validar mis datos no sale mi universidad (Unidad Profesional Interdisciplinaria de Ingeniería y Ciencias Sociales y Administrativas) ni (Instituto Politécnico Nacional)

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-01T02:57:20.96+00:00
Luis Angel Correa Dominguez 0 Reputation points
1 answer

How do I file a report to the Digital Crime Unit related to the identification of the Hacker behind the 2003 MSBLAST.A Virus ?

I am a professional cryptographer that recently heard about the existence of a reward offered for the person that identifies the Hacker(s) behind the 2003 MSBLAST.A Virus. After taking a look at the message that was included in the Hex File which read…

Microsoft Security | Microsoft Defender | Other
asked 2026-10-28T18:36:41.7766667+00:00
James Simpson 0 Reputation points
commented 2026-11-01T01:24:28.73+00:00
James Simpson 0 Reputation points
1 answer

New phone authenticator setup

i brought a new android phone and i installed the authenticator app in the new phone but i am still getting the access codes to my old phone what should I do

Microsoft Security | Microsoft Authenticator
asked 2026-11-01T00:20:34.07+00:00
Abhi Ram 0 Reputation points
answered 2026-11-01T00:21:16.86+00:00

AI answer

1 answer

Lost all Authenticator codes with new phone

I got a new iPhone and everything on MS Authenticator was lost. Even when I signed back in using the account. Nothing is saved? Nothing on iCloud like I set up?

Microsoft Security | Microsoft Authenticator
asked 2026-10-31T22:35:23.4833333+00:00
Matt Galvin 0 Reputation points
answered 2026-10-31T22:35:41.1433333+00:00

AI answer

1 answer

Authenticator is getting numerous log in requests

I receive numerous authenticator sign in requests throughout the day and night.

Microsoft Security | Microsoft Authenticator
asked 2026-01-13T19:23:05.2333333+00:00
BILL Gephart 35 Reputation points
commented 2026-10-31T21:52:24.3133333+00:00
Ruben Borges 0 Reputation points
1 answer

Need to block app from intune

What would be the best solution to block an application based on its version? For example, if the latest approved version is 8, I want to block all versions below 8. I have tried App Control for Business, but I am not getting the expected results. I also…

Microsoft Security | Intune | Application management
asked 2026-10-30T22:01:33.2033333+00:00
TechUST 696 Reputation points
answered 2026-10-31T21:28:58.5833333+00:00
Marcin Policht 112.1K Reputation points MVP Volunteer Moderator
0 answers

Different component with the common problem with 2FA

Hypothetically, if a person who has 2 FA (phone and email) had to change their phone number quickly, due to being a victim of a violent assault (there is an active criminal court case) and no longer has access to said phone number for obvious reasons and…

Microsoft Security | Microsoft Authenticator
asked 2026-10-31T20:50:39.4166667+00:00
BDDAEA 0 Reputation points
edited the question 2026-10-31T20:56:24.03+00:00
BDDAEA 0 Reputation points
1 answer

Updating my telephone number being used

I wanted log in but the old telephone number was still in the record. I need to update my telephone number so that the code your are sending will get into my new telephone.

Microsoft Security | Microsoft Authenticator
asked 2026-10-31T17:44:40.1766667+00:00
De Guzman, Agripino 0 Reputation points
answered 2026-10-31T18:50:45.2633333+00:00
Nathan Roberts (SN) 14,181 Reputation points Student Ambassador Volunteer Moderator
1 answer

Urgent: Repeated Unauthorized Sign-in Attempts – Request for Account Security Assistance

Dear Microsoft Security Support Team, I am writing to report repeated unauthorized sign-in attempts on my Microsoft account. I have noticed multiple login attempts occurring several times a day from locations and devices that I do not recognize. I am…

Microsoft Security | Active Directory Federation Services
asked 2026-10-31T13:25:22.8266667+00:00
Pontep Matoom 0 Reputation points
answered 2026-10-31T15:23:34.8466667+00:00
JeseminQH 960 Reputation points Independent Advisor
2 answers

Lost MFA Access to Microsoft Entra ID – Administrator Account Recovery Required

Hello Microsoft Support Team, I need assistance recovering access to my company's Microsoft Entra ID (Azure) account after losing my multi-factor authentication (MFA) configuration. Issue Description: I previously configured MFA using Apple's Passwords…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-29T07:45:42.6066667+00:00
mohamed shamrani 0 Reputation points
answered 2026-10-31T15:00:23.12+00:00
JeseminQH 960 Reputation points Independent Advisor