57 questions with Surface | Surface Duo | Operating system tags

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1 answer

Need EDL files for Surface Duo 2

Stuck in bootloader (fastboot) menu. Initially was able to get to the recovery menu and tried to sideload via adb the image file downloaded from Microsoft. When I rebooted it went into a bootloop and will not go into recovery menu. Since I did not unlock…

Surface | Surface Duo | Operating system
asked 2025-08-27T15:09:20.1866667+00:00
James Perry 0 Reputation points
answered 2025-12-05T02:36:14.41+00:00
S.Sengupta 27,571 Reputation points MVP
2 answers

The Microsoft SwiftKey login doesn't work on the Surface Duo 2.

Please look into this compatibility issue and consider providing official support for Surface Duo devices. On the Surface Duo 2, Microsoft SwiftKey cannot log in — attempting to log in always results in an error. The system has been updated to the latest…

Surface | Surface Duo | Operating system
asked 2025-07-29T06:05:36.95+00:00
祎 刘 0 Reputation points
commented 2025-08-06T21:05:36.8133333+00:00
Harold Milan 10,390 Reputation points Independent Advisor
1 answer

HELP!!! Surface Duo Can't Use Recovery Mode, Need Qualcomm 9008

I inadvertently locked the bootloader and I can neither boot nor enter recovery mode or use fastboot. Qualcomm 9008 has become my last hope. Please, Microsoft! My Surface duo depends on you, and whatever you decide to do, Microsoft. 😢 Surface duo 128GB…

Surface | Surface Duo | Operating system
asked 2022-08-24T20:00:55+00:00
Anonymous
1 answer

I have 1st generation Surface Duo. The whatapp app is not showing Setting/linked device option. not able to scan qr code on browser

the WhatsApp app on surface due is not showing the linked device option in settings. So not able to scan the QR code shown on the browser screen.

Surface | Surface Duo | Operating system
asked 2022-12-28T07:56:52+00:00
Anonymous
1 answer

how do i get the internet on both screens, the dual screen option isn't functioning correctly?

how do i get the internet on both screens, the dual screen option isn't functioning correctly?

Surface | Surface Duo | Operating system
asked 2021-12-27T20:39:01+00:00
Anonymous
1 answer

Surface Duo - keyboard covers text input window in text messaging app

When using the Google messaging app to send text messages on my Surface Duo, the keyboard covers up the text input window so that I can't see what I'm typing. This happens very regularly. I am using the Google keyboard and have to switch to the Microsoft…

Surface | Surface Duo | Operating system
asked 2021-06-20T10:53:50+00:00
Anonymous
1 answer

Support for Google Play Services for AR on Surface Duo 2?

I was sad to find out Google Play Services for AR isn't currently supported for the Surface Duo 2, which means most apps using AR won't work on my phone... Are there any plans to add support?

Surface | Surface Duo | Operating system
asked 2022-01-22T00:23:15+00:00
Anonymous
2 answers

possible flash of Surface Duo 2

Dear community, I own a surface Duo 2, which usually worked well during the last year, but one morning my phone presented a scrambled left screen. I'm not able to choose from any menu since as I said the only thing I can see is tons of white, pink blue…

Surface | Surface Duo | Operating system
asked 2023-01-25T08:25:10+00:00
Anonymous
5 answers

Thumb keyboard layout

I found another post about this, so it's not unique to me or my Duo - - and it's older, so not a new issue. Like this user,  I love my new Duo, but also am frustrated that I'd prefer the thumb keyboard layout, but it's perpetually grayed-out and I can…

Surface | Surface Duo | Operating system
asked 2021-05-08T10:58:16+00:00
Anonymous
5 answers

Barcode-reading camera not available in Edge or Launcher?

I'm a member of a Surface Duo 2 Facebook group, and as far as I know others aren't seeing this problem--at least not many. But it's very frustrating. The camera icon that most users see in the text bar of both the Launcher's search bar and Edge's address…

Surface | Surface Duo | Operating system
asked 2021-12-15T20:13:26+00:00
Anonymous
1 answer

Is Apple “itunes” installable on Surface Duo 2?

Hello. Does anyone know if Apple “itunes” can be downloaded and utilized on the Surface Duo 2? This is different from Apple Music (streaming svc) as you probably know. I know itunes is compatible with Windows devices, but I don’t think it is compatible…

Surface | Surface Duo | Operating system
asked 2022-04-18T17:23:17+00:00
Anonymous
15 answers

How to get unlock code for Surface Duo (ATT Locked)??

Dear All, appreciate your advice on how to contact Microsoft for Surface Duo unlock code? I've got a brand new Duo during recent Woot! sales. Been using it and it works great! I'm thinking of using it as a daily driver, hence, need it to be…

Surface | Surface Duo | Operating system
asked 2023-02-17T16:01:29+00:00
Anonymous
2 answers

Reset Surface Duo

Hi, I bought and give my friend the Surface Duo, IMEI no. xxxxxxxxxxxxxxx, Serial No. xxxxxxxxxxxxx As he is trying to reset (with the Erase all data (factory Reset) the phone but It did not work and received the message as following: (1) Your admin can…

Surface | Surface Duo | Operating system
asked 2021-07-27T10:17:58+00:00
Anonymous
1 answer

How do you take a scrolling screenshot on Surface Duo 2?

I remember there being an option to do it, and I've done it before, but now I can't find the setting anywhere.

Surface | Surface Duo | Operating system
asked 2022-08-29T06:59:59+00:00
Anonymous
1 answer

Surface Duo - Swiftkey - Thumb Mode

So based on the incorrect or incomplete instructions/replies from other contributors as to why Thumb mode is sometimes disabled and cannot be selected when using Microsoft SwiftKey. Previous postings have pointed out that the phone must be in a landscape…

Surface | Surface Duo | Operating system
asked 2022-02-03T18:25:27+00:00
Anonymous
21 answers One of the answers was accepted by the question author.

Changing the language on Surface Pro 3

I want to buy the new surface pro 3, however I live in Japan, and I was wondering if the Operating System will be able to be installed in English if I buy it here. My Japanese isn't so good so... if it can't, I will have to import it.

Surface | Surface Duo | Operating system
asked 2014-06-02T15:48:27+00:00
Anonymous
9 answers

Surface Duo More Launcher Customization

The current launcher for surface duo lacks a lot of features I have grown accustomed to with other launchers. I use Total Launcher and miss the ability to have folders that can also double as a action for launching the app. I think surface duo launcher …

Surface | Surface Duo | Operating system
asked 2020-09-11T06:47:58+00:00
Anonymous
1 answer

Unable to reset surface duo

I'm attempting to reset my surface duo. The problem I have is i cant remember the verify pin and the google account i believe was assigned to it has been closed. Just end up in a loop. Any ideas? Thanks all.

Surface | Surface Duo | Operating system
asked 2023-08-21T20:38:20+00:00
Anonymous
3 answers

Surface Duo factory reset failed

I have taken over a Surgace duo from a colleque (left company) Even when choosing recovery mode, wipe data/factory reset and then reboot, I end up in a screen requesting PIN or previous google account login. What should I do ?

Surface | Surface Duo | Operating system
asked 2025-03-23T20:56:17+00:00
Anonymous
1 answer

Surface Pro 3 Apps

I need a straight answer (or speculation) I bought the Surface Pro 3 on the premise that I could use it as a tablet and a laptop. I was horrified to find out that it did not have many of the common apps in which all other popular tablets have. I realize…

Surface | Surface Duo | Operating system
asked 2014-10-20T23:31:34+00:00
Anonymous