Upload crashes via UI

Important

Visual Studio App Center was retired on March 31, 2025, except for the Analytics and Diagnostics features, which will continue to be supported until June 30, 2026. Learn more.

If you have a native crash report from an Apple device, you can upload it via the App Center portal. The following sections will explain how to retrieve crash reports from a device and upload it to App Center.

Retrieve crash reports from Apple devices

To retrieve crash reports from an Apple device, follow the instructions in Apple's developer documentation.

Manually upload crash reports via Diagnostics UI

To manually upload Apple crash reports, follow the instructions below:

1. Log into App Center and select your app.
2. In the left menu, navigate to the Diagnostics section.
3. On the right top corner of page, click the three dots in the upper-right corner.
4. Select Upload Crash Log.
5. In the Crash Upload Dialog, follow the wizard to upload your crash report.
6. Once your report is successfully uploaded, you'll see a confirmation message.

Allow some time for the report to be processed for symbolication. The crash report will appear in the Diagnostics UI after it's processed.

Note

Manually uploading crash reports are designed for the native iOS and macOS report formats. Content in other formats, including the text/JSON report tab of App Center crashes, can lead to unpredictable results and isn't supported.

How are native crashes different from text reports or from the "raw" tab of the App Center report?

Whenever a crash occurs on iOS or macOS, a crash report is generated which can be downloaded from the device and uploaded to App Center via the manual crash upload dialog.

For iOS/macOS reports, the raw tab contains text, like the crash report, but the formats aren't identical. The raw tab is an App Center-specific representation which differs from system-generated reports. For example, the ordering of version and build version number isn't the same.