System Center 1801+ Service Manager Authoring Tool

Lynne Taggart here with some more available 1801 downloads goodness.


Note: I have not played with this yet, but wanted to share out the informaiton.


The System Center 1801+ Service Manager Authoring Tool is a tool for customization and extension of the built in functionality in System Center Service Manager. This release supports modifying existing process management packs and creating new management packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.
This release is compatible with System Center 2016 - Service Manager. It contains the final set of features for this version, including:

  • Form customization, supporting an extended library of controls
  • Creating new simple forms to support custom classes
  • Class editor for creating and extending classes and relationships in the Service Manager database
  • Creation of workflows with detailed trigger criteria and extensible library of actions
  • Management pack support including sealing
  • Class Browser and Form Browser to easily locate classes and forms regardless of management pack

System Requirements

  • Supported Operating System

    Windows 10 , Windows 8, Windows Server 2016

    • System Center 1801 Service Manager and future releases

Install Instructions

  1. Install Microsoft Visual C++ 2012 redistributable before deploying Service Manager 2016 Authoring Tool.
  2. Download the self-extracting package for Service Manager 1801+ Authoring Tool and save it locally.
  3. Double-click the executable to extract the content.
  4. Execute the "Setup.exe" in the extracted content, and follow the instructions of setup wizard.