New KB: AVIcode 5.7 SE-Viewer upgrade fails with Windows Installer Error 1722

Article
03/10/2011

Just a quick heads up on a new AVIcode Knowledge Base article we published this morning. This one talks about how to fix error 1722 when trying to install AVIcode SE-Viewer 5.7:

Symptoms

When you try to upgrade to AVIcode SE-Viewer 5.7 from version 5.0, 5.5 or 5.6, the installation fails and you receive an error message that is similar to the following:

Error 1722. There is a problem with this Windows
Installer package. A program run as part of the setup
did not finish as expected. Contact your support
personnel or package vendor. Action
ElevatedPermissionsFW4, location: ...\MSI2543.tmp
Additionally, the Windows Installer log contains messages that are similar to the following:
MSI (c) (DC:E8) [10:32:14:983]: Doing action: ElevatedPermissionsFW4
Action 10:32:14: ElevatedPermissionsFW4.
Action start 10:32:14: ElevatedPermissionsFW4.
MSI (c) (DC:E8) [10:32:15:374]: Note: 1: 1722 2: ElevatedPermissionsFW4 3: C:\DOCUME~1\<username>\LOCALS~1\Temp\1\MSI12.tmp 4: {64E1E2A7-E337-4CB6-9266-79D006505253}
Info 2835.The control ErrorIcon was not found on dialog SetupError.
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action ElevatedPermissionsFW4, location: C:\DOCUME~1\<username>\LOCALS~1\Temp\1\MSI12.tmp, command: {64E1E2A7-E337-4CB6-9266-79D006505253}
MSI (c) (DC:E8) [10:32:24:374]: Product: AVIcode Intercept SE-Viewer 5.7 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action ElevatedPermissionsFW4, location: C:\DOCUME~1\<username>\LOCALS~1\Temp\1\MSI12.tmp, command: {64E1E2A7-E337-4CB6-9266-79D006505253}

Cause

This occurs if you originally installed the 5.0, 5.5 or 5.6 version of SE-Viewer using the AVIcode .NET Enterprise Management Pack installer package.

Resolution

To work around this problem, use the Orca.exe program from the Windows SDK to remove the ElevatedPermissionsFW4 custom action from SEViewer5_7.msi. Use the following steps to do this:

Download and run the Windows SDK web installer from the following URL:
https://www.microsoft.com/downloads/en/details.aspx?FamilyID=6b6c21d2-2006-4afa-9702-529fa782d63b&displaylang=en
In the Windows SDK setup wizard, select to install only the Tools feature in Installation Options. The Tools feature is in the Windows Native Code Development category. You can deselect all other features.
After Windows SDK installation completes, open the following folder:
C:\Program Files\Microsoft SDKs\Windows\v7.1\Bin
In the Bin folder, double-click Orca.msi to install Orca. Select the Typical setup type.
Make a copy of the SE-Viewer 5.7 installer package (SEViewer5_7.msi).
Launch Orca from the Start menu.
In Orca, open the copy of SEViewer5_7.msi.
In the Tables pane on the left, select the CustomAction table.
In the Action pane on the right, right-click the ElevatedPermissionsFW action and click Drop Row. Click OK to confirm.
Save the change and close Orca.
Run the edited SEViewer5_7.msi using an administrator account. On Windows Vista or later, use an adminsitrator command prompt to launch the installer.
If you are using the AVIcode .NET Enterprise MP, upgrade it by running the management pack installer package (AVIcode_NET_Enterprise_Management_Pack5_7.msi) on the Operations Manager 2007 Root Management Server. In the setup wizard, select to install only the management pack and console components.
On any Operations Manager 2007 secondary management servers or standalone console computers, run the MP installer package and select only the console components.

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The information above was published today in the following Microsoft Knowledge Base article written by Senior SEE Michael Sadoff:

KB2519798 - AVIcode 5.7 SE-Viewer upgrade fails with Windows Installer Error 1722

J.C. Hornbeck | System Center Knowledge Engineer

New KB: AVIcode 5.7 SE-Viewer upgrade fails with Windows Installer Error 1722

Symptoms

Cause

Resolution

Additional resources